So I ordered the Homelink garage door opener for my M3 and FedEx has had it labeled as "tendered to authorized agent for final delivery" for about a week and a half now. I reached out to FedEx, and they indicated I would have to reach out to Tesla to file a claim. I've emailed the Tesla shop email address twice with no response, used the chat feature who originally just told me to email again but I got pushy and they said they would escalate, and reached out to an SA... Nothing. Does anybody have a phone number or any other ideas on how to resolve it? I really don't want to have to dispute the charges on my card...
-
Want to remove ads? Register an account and login to see fewer ads, and become a Supporting Member to remove almost all ads.
FedEx lost my Tesla Shop order, and no response from Tesla
- Thread starter bnb5550
- Start date
thinktwice
Member
Tesla Shop has ridiculous customer service. The only way to contact them is via email and its a crap shoot on if/when they respond. There have been times someone has responded the same day, and other times where it took 2 weeks and 10+ emails to get a response. I'm convinced they have about 2 employees working email support who are completely unsupervised and do whatever they want.
Why not?
Disputing credit card charges for undelivered goods is a perfectly legitimate resolution path.
Also a pretty good way to get vendor's attention, if all other reasonable communication efforts bear no fruit.
I would dispute the CC charge, and move on.
a
calidreamz808
Member
BigNick
Infamous Fat Sweaty Guy
I ordered a set of the weatherproof floor liners so they'd arrive before my Model 3 was delivered. Instead I got a UMC package.
I contacted Tesla (onlineorders "at" tesla.com) and they sent a FedEx return label, and I received the mats (just as nice as those for my old Model S) the day after I picked up my 3.
It was kind of a weird screwup (the size of the boxes isn't even close) but they did make things right.
I contacted Tesla (onlineorders "at" tesla.com) and they sent a FedEx return label, and I received the mats (just as nice as those for my old Model S) the day after I picked up my 3.
It was kind of a weird screwup (the size of the boxes isn't even close) but they did make things right.
Similar thing happened to me when I ordered a charging adapter. I ordered it as soon as I was assigned a VIN and it was due to arrive 2 days before DoD, but FedEx tracking status went to delayed. I gave it another week and when it didn't show or change status or any update whatsoever on the tracking I called FedEx who said they'd open an investigation. No reply from them after several days so I called again and they told me they'd lost the package and Tesla would need to file a loss claim. Contacted Tesla through [email protected] twice with no response. I also called my nearest Tesla showroom and they basically said they couldn't help me. I applied through the app for a "return" with the reason "took too long to arrive". That seemed to work fine so I went ahead and placed a new order for the same item hoping it doesn't get lost this time. Then Tesla emailed me a few hours later with instructions for sending back the item I never received, saying they'd refund once they get the item back. I think I'll just dispute the charge with the CC issuer.
TexasTezla
Member
Ordered plenty of stuff from Tesla online store (perhaps 6 different orders) and so far all has been delivered on time and to spec.
BigNick
Infamous Fat Sweaty Guy
First time having an issue w Tesla shop... Ordered a bunch of apparel and a sweatshirt is missing. I emailed onlineorders@tesla and they responded with "As this order was placed through our sales team, please refer to your local Tesla Gallery/Store for answers to your inquiry:
Find Us | Tesla"
The order was placed through the app. What is the showroom going to do about the missing sweatshirt for an online order?
Find Us | Tesla"
The order was placed through the app. What is the showroom going to do about the missing sweatshirt for an online order?
