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Feeling misinformed on my CPO order (substantive previous damage) -- what should I do?

Discussion in 'Model S' started by evluxury, Jan 23, 2017.

  1. skitch23

    skitch23 Member

    Joined:
    Dec 14, 2016
    Messages:
    166
    Location:
    Chandler/Tempe, AZ
    At the very least, they should have a tech look at the car when it comes in and order the long lead items needed for repair at that time... not wait til after somebody puts a deposit down to figure out what even needs to be fixed on it. This would potentially save weeks on the backend.

    I put my deposit down on 12/20 and my car is allegedly still waiting for parts because it's not even on a transport truck yet. I asked my DS for a list of what they were repairing on the car and she said she couldn't provide that to me now but she'd go over the list with me at delivery. That doesn't work for me. She (and her counterpart) both gave me the BS line that the more time they spend with the car, the nicer it will be. Honesty and openness go a long way when buying a car sight unseen.

    And just because I haven't paid them for my car in full yet, doesn't mean it is exempt from depreciation...
     
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  2. evluxury

    evluxury Member

    Joined:
    Jan 23, 2017
    Messages:
    15
    Location:
    Charlotte, NC
    I'd have to both agree and disagree here. Sure, I probably could've had easily had the deposit refunded without using Twitter, but because of that it was escalated high up very quickly and the situation was resolved (plus some) with a whole new level of service.

    I really don't like to be a "squeaky wheel," but in this situation I really felt like there was an issue in the process that needed to be resolved for future customers buying CPOs. Hopefully they start taking these comments into consideration for the future -- at least with vehicles that had been smoked in.
     
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  3. skitch23

    skitch23 Member

    Joined:
    Dec 14, 2016
    Messages:
    166
    Location:
    Chandler/Tempe, AZ
    I was finally successful in getting the list of needed repairs to my car and I feel a lot less stressed now. No notes about it being a smoker's car, phew! Everything was marked as being complete on 1/5, so I'm not sure what the hold up was. My car is scheduled to be picked up next week, so hopefully I'll have it shortly thereafter. YAY! :D
     
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