Welcome to Tesla Motors Club
Discuss Tesla's Model S, Model 3, Model X, Model Y, Cybertruck, Roadster and More.
Register

Financing Input Error Question

This site may earn commission on affiliate links.
I’m taking delivery of a my model 3 next Saturday but having a problem with getting my MPVA correct. I was approved for a loan for $60K from DCU. When I when to the pre delivery tasks of financing input on the Tesla app I inputted $60k into the box that asked how much I was approved for. I’m financing 100% of the car, but the $60k is slightly more than I owe for the car. The MPVA now shows a negative balance. DCU will only finance 100%, so I need to have this corrected before they will fund the loan. My SA seems to think this is an overpayment and will be refunded, but doesn’t seem to understand the loan isn’t funded yet.

How do I get this corrected? Is there a number I can call to get someone on the phone? Customer service with Tesla is so frustrating.

Thanks