I don’t mean to keep disagreeing with you, but I think the more members that jump onto the Tesla service sucks train the more noise we can make and maybe finally reach someone who will tell elon that he’s not doing a good enough job in that department. He’s already spread thin as it is, and maybe a large part of it is he thinks service is fine or he thinks these cars are perfect off the line and don’t need to go back for a fix.
But it’s undeniable that Tesla HQ needs to focus on improving service and that means going back to what worked, actual live people answering the phone and helping customers with their issues.
I absolutely agree with you about communication. Trying to streamline it through text and automated service requests is not working, and has actually been an issue for me personally. However, my actual service center experience has always been great.
I don't think Musk believes the vehicles are perfect coming off the line, I think he believes that using the SCs to fix the issues (much like dealerships have a back lot where vehicles are fixed before hitting the lot) is an acceptable way to handle the issues. Unfortunately, and for whatever reason, it does not appear that current SCs are up to the task.
I also think that people with CPOs are having a different experience than those purchasing new, which is also something that needs to be corrected. I think that there are multiple issues that need to be tackled, and it gets lost in the "noise." There are older owners complaining that Tesla doesn't roll out the red carpet like they used to, and new owners that are coming from similar royal treatment of other luxury brands, then there are CPO owners complaining that Tesla treats them like step children (which I agree is happening and needs to change), then there are people who are having to work with individual SCs that are sub-par compared to others, and then there are new owners that are given vehicles that weren't properly prepared before they were handed over.
Those are all legitimate issues, and they require independent considerations, that, IMHO, gets lost in the "noise" that develops in these threads.
Making the issue KNOWN is the productivity. Acting like we should just all shut up and say nothing because we read of some other random bloke having a positive experience at some other service center is unrealistic. If the service centers in question have been nightmare factories for years running with no positive change in sight why shouldn't owners be expected to continue to rant until someone who can enact change hears all of the voices? It's not like we can simply escalate through the chain until we can get someone capable of fixing the issue and this is BY DESIGN which is why Tesla is indeed to blame. Tesla is responsible for the map that has delivered the results most of us are experiencing at the point of contact. Tesla is responsible for assuring that this point of contact is not only equipped to handle our issues but personally responsible to handle our issues or they'll find someone who cares. I don't care what the cause, I just want it fixed so I can receive basic customer service. I don't even need a special white glove experience. You see us on here asking for "adequate" and that's asking for too much, huh? Alright. How's your position in TSLA stock producing today?
Again, I'm not arguing that service doesn't need to be improved, or that people aren't having legitimate difficulty, I'm simply arguing that pointing fingers randomly isn't going to initiate change, and many of the threads devolve into nonsense because there are people contributing that have no interest in actually helping solve the problem. You are welcome to disagree with my opinion.
I don't hold a position in TSLA, I am not affiliated with the company, and I'm not a blinded fanboy. You may continue to misconstrue my words, or fantasize about my motivations, all you want as that is your prerogative.
