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Firmware 2019.12.1.2 - Auto Pilot and Auto Steering Unavailable

T3SL4AFBruh

Member
Apr 10, 2019
83
33
Bay Area
Thought it may have just been a quick glitch, but even after rebooting, seems like I can't get Auto anything to come up...... Also, cameras don't seem to be active either as i'm not getting any road or car detection on the screen... Any thoughts?
 

annetoneyo

Member
Apr 23, 2019
49
31
IL
I am on 8.5 and lost autopilot, autosteer and traffic aware cruise control last week. I contacted Tesla twice and they have no explanation as to what happened other than it being a "glitch". They also don't know when I will get autopilot back on the car.
 

hcdavis3

HCD3
Mar 3, 2019
1,835
1,069
02571
Try a full shutdown from the menu. I was having problems with Auto Pilot. I’m not sure where it is, maybe service.
 

Vines

Active Member
Jul 20, 2018
1,870
2,185
Silicon Valley, CA
I had this exact issue and a full reset did not solve it.

Service said it was the AP computer failing a communication self test and so disallowing AP to be engaged. Next day it was fine. This was on .8.5
 
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Reactions: T3SL4AFBruh

T3SL4AFBruh

Member
Apr 10, 2019
83
33
Bay Area
I am on 8.5 and lost autopilot, autosteer and traffic aware cruise control last week. I contacted Tesla twice and they have no explanation as to what happened other than it being a "glitch". They also don't know when I will get autopilot back on the car.
Geez, no troubleshooting on their part either?
 

turnem

Member
Apr 24, 2019
501
629
Charlotte, NC
Not sure if this will help but it solved the problem when it happened to me. Put the car in park and disable Autosteer and TAAC. Drive for a a mile or so (this may not be necessary - just sharing my exact steps) and then put it back in park. Re-enable Autosteer and TAAC. Everything worked for me after that.
 
  • Informative
Reactions: T3SL4AFBruh

T3SL4AFBruh

Member
Apr 10, 2019
83
33
Bay Area
Not sure if this will help but it solved the problem when it happened to me. Put the car in park and disable Autosteer and TAAC. Drive for a a mile or so (this may not be necessary - just sharing my exact steps) and then put it back in park. Re-enable Autosteer and TAAC. Everything worked for me after that.
I'll try this right after work and report back. Thanks!
 
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Reactions: turnem

T3SL4AFBruh

Member
Apr 10, 2019
83
33
Bay Area
Not sure if this will help but it solved the problem when it happened to me. Put the car in park and disable Autosteer and TAAC. Drive for a a mile or so (this may not be necessary - just sharing my exact steps) and then put it back in park. Re-enable Autosteer and TAAC. Everything worked for me after that.
Nada :( It's extra broken. Scheduled service for Tuesday, so will see if they come back with any informative troubleshooting. Stay tuned.
 

T3SL4AFBruh

Member
Apr 10, 2019
83
33
Bay Area
Almost a week, still nothing. Got a call from Tesla that it got escalated to a site engineer, and they would try to fix remotely, but in the process, my Trial version of FSD is no longer available in the AutoPilot menu when I had 36 days left...

Hoping I can get a discounted or free AutoPilot upgrade for this lol.
 

marusan

Member
May 15, 2018
108
80
Silicon Valley, CA
A Tesla tech just called me, as well. Said he could see no issues from remote diagnostics, and that it was likely just a fluke. Unfortunately, he had no ability to push firmware updates (or even knowledge about what firmware versions were out there) -- just said I'd have to wait until my number came up.
 

T3SL4AFBruh

Member
Apr 10, 2019
83
33
Bay Area
A Tesla tech just called me, as well. Said he could see no issues from remote diagnostics, and that it was likely just a fluke. Unfortunately, he had no ability to push firmware updates (or even knowledge about what firmware versions were out there) -- just said I'd have to wait until my number came up.
"Knowledge about what firmware version were out there" is a little concerning...

Will update if the tech contacts me as well.
 

nealsbg

Member
May 14, 2019
5
1
NY
Happened to me yesterday. Fixed by letting it sleep overnight- no amount of reboots/power off helped. Tech support says it is a 12.1.2 issue with HW3 with a firmware fix coming later this week.
 

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