I've had a problem downloading the last 2 firmware upgrades (32.10 and 32.11). The car cannot find or connect to my FIOS modem/router, even though it's only about 6 - 10 feet away from the car. I've been forced to connect thru my iPhone's personal hotspot. The download takes 2 - 3 hours. Also, up to now, the car was happy with downloading firmware over its LTE connection. It doesn't seem to be able to do that anymore. The car is a LR-RWD- EAP, ordered before 7-1-18, so it has a permanent LTE license.