Firmware Issues? 2017.36 1b27c6d

[JVM]

Has anyone else been experiencing Bluetooth and other audio problems with the most recent firmware update?

My wife and I own an S and an X - experiencing same very frustrating problems in both vehicles. Bluetooth connectivity to phone is intermittent, volume is low, Nav voice comes back on even though it has been previously muted. Extremely frustrating. Have called in several times, Tesla says they haven't heard any other concerns and to just wait for the next update. We just can't understand how we are experiencing the same exact problem in two different Tesla vehicles with two different phones.

We've owned Tesla vehicles since 2014 and this is unlike anything we have ever experienced. Not happy.

 

[grouch 50]

Not audio problems but garage door opening problems. Sometimes the homelink opens the door and sometimes it closes the door. But not always. I went to the dealer yesterday and service said they have seen a lot of these complaints. They replaced the sending units on some cars but it didn't fix the problem. They think it was the last firmware update and said I needed to wait for a fix.

 

[benjiejr]

I'm experiencing both of the above on this firmware (bluetooth/audio and garage door issues). Also, not sure if it's just coincidence, but I also noticed that my driver side rear air suspension was riding lower than the rest of the car. I rebooted and adjusted to very high then low several times and it seems to have re-calibrated slightly, but still not perfect. I did some tests and it doesn't appear the air is leaking as it holds the incorrect height. I'm hoping this is also a firmware issue.

 

[Max*]

Has anyone else been experiencing Bluetooth and other audio problems with the most recent firmware update?

My wife and I own an S and an X - experiencing same very frustrating problems in both vehicles. Bluetooth connectivity to phone is intermittent, volume is low, Nav voice comes back on even though it has been previously muted. Extremely frustrating. Have called in several times, Tesla says they haven't heard any other concerns and to just wait for the next update. We just can't understand how we are experiencing the same exact problem in two different Tesla vehicles with two different phones.

We've owned Tesla vehicles since 2014 and this is unlike anything we have ever experienced. Not happy.

Yep, Tesla QA/QC sucks with the constant bugs that are being injected into the firmwares.

This was being discussed in another thread. I have both, really annoying. It seems you can't raise the volume while on a call, or it'll mute the call (intermittently?) and then turn the nav volume back on and mute the radio volume.

How does this *sugar* get past QA?

 

[croman]

@Max* - its nice you think they do QA before hitting PUSH. Its like cars being built at the factory (insufficient QC). 90% have something wrong but why not just send the car to the owner and let them do the QA for Tesla? Its not like the Service Centers are busy or anything.

 

[steve841]

Not audio problems but garage door opening problems. Sometimes the homelink opens the door and sometimes it closes the door. But not always. I went to the dealer yesterday and service said they have seen a lot of these complaints. They replaced the sending units on some cars but it didn't fix the problem. They think it was the last firmware update and said I needed to wait for a fix.

This started for me in 8.1 ... all variants.

 

[Rbcnr]

After the last update I noticed two things:
1. First phone call with Bluetooth on, the person on the other line can't hear me.

2. I always keep navi muted. Now it unmutes every car ride.

Annoying bugs. I reported them, we all should...and maybe they'll do something about it.

 

[KyleDay]

After the last update I noticed two things:
1. First phone call with Bluetooth on, the person on the other line can't hear me.

2. I always keep navi muted. Now it unmutes every car ride.

Annoying bugs. I reported them, we all should...and maybe they'll do something about it.

Same here

 

[AirKuhl]

Since 2017.36 1b27c6d:

1) For each drive, first Bluetooth phone call, the person on the other end can't hear me. Subsequent calls OK.
2) Hanging up phone unmutes Nav.
3) Streaming music stays muted after each phone call. Must switch to Radio or USB then back to get streaming music back.
4) Homelink range seems shorter and less reliable.

Tried resetting dash, no change.

 

[GWord]

Same bugs and more that everyone else listed. I have reported them via email and also by phone.

 

[Solartech]

Yes there is def some issue/error on the communication bus. Weird stuff going on lately. Side mirrors, audio, bluetooth... all acting up.

Drive ability still awesome.

 

[BlueRocket]

Since 2017.36 1b27c6d:

1) For each drive, first Bluetooth phone call, the person on the other end can't hear me. Subsequent calls OK.
2) Hanging up phone unmutes Nav.
3) Streaming music stays muted after each phone call. Must switch to Radio or USB then back to get streaming music back.
4) Homelink range seems shorter and less reliable.

Tried resetting dash, no change.

Yes to all ... But autopilot is working great ​

 

[ThisIsTrue]

Ditto. Very annoying.

 

[GregKo]

Yes. bluetooth phone issues on the FW.

 

[JohnnyG]

I sent [email protected] an email explaining the problem...

Since upgrading to Firmware 2017.36, I have had two consistent issues which I have read others are having also.
For each drive, the first Bluetooth phone call I try to make, the other party can not hear me. After each phone call, streaming music can not be heard, even though it is playing and the volume is up. I have to switch to the Radio, which corrects the problem, and then I can go back to listening to streaming music.

And here is their ridiculous reply...

We have seen that Bluetooth can need a re-pair after a firmware update has been pushed. To do this you can follow these steps.
1. Remove the phone from your vehicle’s Bluetooth devices.
2. Remove the vehicle from your phone’s Bluetooth devices.
3. Reboot the screen by pressing and holding the scroll wheels on the steering wheel until you see the Tesla symbol appear.
4. Re-pair the Bluetooth using the vehicle to set it up.

 

[rolson1011]

I've left my garage door open twice now.. with about 40k of bikes + power tools ready for the taking, because the close button fires twice, and it closes the door just far enough that my auto closer timer doesn't actuate. Driving me bonkers!

 

[Maximapolak]

I've left my garage door open twice now.. with about 40k of bikes + power tools ready for the taking, because the close button fires twice, and it closes the door just far enough that my auto closer timer doesn't actuate. Driving me bonkers!

Why wouldn't you wait the 5 seconds and see that it closed?

 

[JohnnyG]

I've left my garage door open twice now.. with about 40k of bikes + power tools ready for the taking, because the close button fires twice, and it closes the door just far enough that my auto closer timer doesn't actuate. Driving me bonkers!

!!!^^THIS^^!!!

I've done the same due to the same. I didn't originally put it in my email to Support, as I thought I had an issue with my opener. Reading about more people having this issue, makes me think another email is due...

 

[JohnnyG]

Why wouldn't you wait the 5 seconds and see that it closed?

Habit... Trust... Trust formed by habit... Some would call it a habitual trust...

It's the same with AutoPark into or out of my garage... For the first 400 times, I watched it like a hawk! It always performed flawlessly. After that, I grew complacent, accepting that it would perform the same as it had the previous few hundred times. For the next 400 times, I checked on it after it finished, and again grew more complacent, due to it's success. Sure as hell though, a firmware finally came out that broke it, and I neither watched it, nor checked on it. The next morning, after letting it AutoPark in the garage, I came out to find it sideways in my garage, touching a stack of boxes, and the garage door up. Sure, I'm the dumb-dumb... but for an understandable reason maybe?

 

[McLiz]

Not audio problems but garage door opening problems. Sometimes the homelink opens the door and sometimes it closes the door. But not always. I went to the dealer yesterday and service said they have seen a lot of these complaints. They replaced the sending units on some cars but it didn't fix the problem. They think it was the last firmware update and said I needed to wait for a fix.

Ditto. A reboot fixes the problem for me but it recurs - sometimes.