Had my first annual service this week. Wasn't a year since I got my car, but it had a couple thousand miles on it when I got it and hit the 12,500 mark. I wanted to take time to let you all know how it went since I was very impressed by the service team. First, I live in Northern Virginia, and the Tyson's dealership was packed. Almost bumper to bumper cars everywhere. Of course, they couldn't give me a tesla loaner, which was understandable given the amount of cars there. I was ok with that... but it really reinforced how much I really love my car. They initially informed me that the annual service costs $500 (or was it $550?) and I told them I knew, and also gave a list of issues I had with my car along with the annual service:
One rear light was out, Driver's mirror did not open in the cold, windshield wipers didn't clean the windshield properly, there was a rattle somewhere in the rear right of the car, and there was a scuff mark on the rear bumper I couldn't get out that I thought was under the clear coat.
They called me up and said both right wheels were bent and the tires were abnormally worn on that side as a result. The total was $1,000. I was not happy about this, and did some searches on the tires. Pretty much $205 or so each online, and local wheel repair places said most damaged rims they will fix for $150-175. But then I saw that I could get brand new OEM rims for not much more than that and decided against fixing. I decided to pay instead. To my surprise, they didn't charge me for the annual service. Only for the wheels. And they fixed every single issue on my car. I was really pleased in the end, and they were very prompt with giving me text message updates the entire time. I wasn't very happy with another "bent wheel" story, but it turned out good in the end.
One rear light was out, Driver's mirror did not open in the cold, windshield wipers didn't clean the windshield properly, there was a rattle somewhere in the rear right of the car, and there was a scuff mark on the rear bumper I couldn't get out that I thought was under the clear coat.
They called me up and said both right wheels were bent and the tires were abnormally worn on that side as a result. The total was $1,000. I was not happy about this, and did some searches on the tires. Pretty much $205 or so each online, and local wheel repair places said most damaged rims they will fix for $150-175. But then I saw that I could get brand new OEM rims for not much more than that and decided against fixing. I decided to pay instead. To my surprise, they didn't charge me for the annual service. Only for the wheels. And they fixed every single issue on my car. I was really pleased in the end, and they were very prompt with giving me text message updates the entire time. I wasn't very happy with another "bent wheel" story, but it turned out good in the end.
