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First P85D with major malfunction failure @ 221 miles -- story + repair

Discussion in 'Model S: Ordering, Production, Delivery' started by anxman, Jan 9, 2015.

  1. anxman

    anxman Member

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    #1 anxman, Jan 9, 2015
    Last edited: Jan 9, 2015
    Hi all,

    You probably saw my posts in the P85D Delivery Tracking Thread about my brand new P85D failing less than 48 hours after taking delivery. Many of you requested the story, so here it is. It's really not that interesting now that it's done but I hope you find it useful.

    BACKGROUND: I'm new to the forum but I purchased a Tesla-driven Model S P85 in early 2014 after having driven BMWs for most of the last decade. I purchased a P85D the day that it was announced and I upgraded from the 2013 Model S P85.

    Here was the chronology:

    12/19: Picked up P85D from Tesla Fremont and dropped off my P85 there. Did factory tour. Drove vehicle home that night and really enjoyed the "Insane" power level. I pushed the car with "spirit", very hard.

    12/20: Clocked about 100 miles of pretty spirited driving

    12/21: Was driving on Embarcadero in SF and turned left on to Green street. Heard a loud pop and immediately felt a major loss of power in the vehicle. I saw the warning light go on so I pulled over expecting to see a flat tire but it actually showed the screenshot pasted below. It said, "Front motor disabled" and that the car needed service. I was able to drive vehicle home at about 30% power and park it in my garage. The main battery had around 70% charge. Didn't bother calling Roadside Assistance.

    12/22: Woke up that morning to drive to Tesla Burlingame at 9am and pick up a loaner on my way to work but car would not power on. I called Roadside Assistance and Tesla had a flatbed at my house about two hours later. My garage is a nightmare for Tesla if the car is dead. I park on the third floor of a very narrow parking garage and my car sits 2" from a concrete slab. Needless to say, George got way more of a workout than he bargained for and we got the car safely outside without power steering and brakes.

    Before we flatbedded the car, George tried jump starting the battery. The car briefly booted up but was now throwing a 12V battery error message in addition to the Front Motor messages but then about five seconds later, all systems go dead again. We were able to very briefly start the car just long enough to get it into tow mode, but I think we just got very lucky. Given my experiencing multiple failures of the 12V system in my P85, I am disappointed that this is still a problem for Tesla. 12V battery failures of any form in a Tesla could become a problem with fatal but avoidable consequences.

    In any case, got the car to Tesla Burlingame. Obviously everybody was very surprised to see a P85D in just two days after they came off the assembly line.

    12/22 - 12/31: Car was being repaired. Basically during this time, I learned from my rep that my vehicle raised every red flag in the book at Tesla up and down the company. Obviously they would be concerned that their new halo car had a major malfunction nearly right away. From what I understand, they first tried to diagnose the problem under the assumption that the motor didn't actually fail. After a few days, they isolated the problem to the front motor and 'condemned' it.

    The car was flatbedded back the factory in Fremont and then the team that assembled the car, did the repairs. It turns out that the SCs aren't even yet trained on dual-motor vehicles so Burlingame was unable to repair the vehicle by itself just yet.

    The car was then flatbedded back to Burlingame and I picked it up on 12/31 in the evening.

    12/31: Car works great since then. Like other P85D owners, I was worried about the energy consumption but it's coming back to normal since the last two firmware updates. I finally received the paperwork for the vehicle yesterday via PDF and it indeed confirms a "Front motor replacement". There isn't even a database code for this type of problem so it took a few days for that to get created.

    Unfortunately, I have no further information as to why the front motor failed or the 12v battery failure. The report does NOT indicate a 12v battery replacement and so I think the front motor failure caused the whole vehicle to fail somehow.

    Overall, it's an amazing car. It has its quirks but it's just great. I love mine now that it's working again :p

    Note that the corruption in the image below was caused by my iPhone and wasn't actually on the screen in the Tesla.

    IMG_3450.JPG IMG_3449.JPG
     
  2. wk057

    wk057 Senior Tinkerer

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    Unfortunate that this happened. I haven't seen any similar reports, so, I'm going to guess it is pretty isolated.

    I'm glad they got you taken care of. :)
     
  3. anxman

    anxman Member

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    Fixed!

    - - - Updated - - -

    Yeah, **** happens. I dinged the right wheel well on a pole in my parking garage yesterday so now I have to get that fixed. Bleh.
     
  4. Andyw2100

    Andyw2100 Well-Known Member

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    Thanks for taking the time to write this up!


    Was it really many of us, or was it just me, a few times, across a few different threads? :)
     
  5. BrianC

    BrianC Member

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    You should have really called the night it happened and got a tow truck right away, 3rd floor of a parking garage would have really tested my blood pressure if I was that driver. I understand the car drove you home and seemed "ok" minus the front motor eating itself but we all know that car issues can cause all kinds of issues.
     
  6. Bet TSLA

    Bet TSLA Member

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    Thanks for writing this up. It's great to hear a failure story without lots of angst. Sounds like you and your car are happy now.
     
  7. anxman

    anxman Member

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    I was out of town for most of the time that the car was in the shop. All things considered, it wasn't all that big of a deal.
     
  8. mrElbe

    mrElbe Member

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    The problem with most parking garages is that the ceiling is so low that tow trucks cannot get in there.
    Many years ago, my daughter had the Chrysler minivan stuck with a broken front balljoint 6 floors down in an underground parking garage. No tow truck could get down there. Luckily other cars could just pass by the disabled vehicle. I rented a 2 wheel dolly and semi dragged the van with my Chrysler Concorde up the 6 floors to get it out of there.
     
  9. scapescape

    scapescape Member

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    Interesting because it sounds very similar to my Roadster motor failure last month.
     
  10. jbcarioca

    jbcarioca Active Member

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    This puts my P85D delivery posts in context. The big difference is that my woes were mostly due to poor organisations and yours seem to have been quickly resolved due to excellent organization. I am very happy yours was resolved so well, so quickly.
     
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