TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker or making a Paypal contribution here: paypal.me/SupportTMC

First problem: rear door glass stuck open

Discussion in 'Model S: Interior & Exterior' started by Kaivball, Apr 1, 2013.

  1. Kaivball

    Kaivball Member

    Joined:
    Jan 6, 2013
    Messages:
    670
    Location:
    Kalifornia
    Well, early adopter blues for me too.

    After two weeks of ownership, my driver side rear window is stuck open.

    ImageUploadedByTapatalk1364869945.275358.jpg

    After work, I open the rear door to put my briefcase on the seat. When I close the door, all of a sudden the glass literally "falls" down inside the rail crack as if it jumped off its track.

    No amount of window up or down is moving the glass. It's stuck.

    Great. I call Tesla support but since it was already 6:30 nobody available in the service centers and I was only 5 miles from Fremont. They will call me tomorrow.

    Drive home with the window wide open.

    Now what. Garage is already occupied with more important cars. Can't leave it like this outside, besides, it might sprinkle tonight.

    Well, trusty tape and plastic.

    Ouuuh, is my new Tesla pretty...

    ImageUploadedByTapatalk1364870257.005359.jpg
     
  2. tomanik

    tomanik Member

    Joined:
    May 30, 2009
    Messages:
    272
    Location:
    Canada
    Have you checked the fuses for the rear left window?
     
  3. Kaivball

    Kaivball Member

    Joined:
    Jan 6, 2013
    Messages:
    670
    Location:
    Kalifornia
    I can hear the little motor when I press the up and down button. It's moving something because I can hear and feel it touch the glass.

    I really do think the glass hopped of the track (if that is possible).
     
  4. justaddsun

    justaddsun Member

    Joined:
    Dec 22, 2012
    Messages:
    403
    Location:
    DC
    Its probably the window regulator -- you're right , something to do with holding the glass in place so the motor can moved it. It was a frequent problem on VW Jettas from back in the day. They should be able to fix it no problem. Just hope it doesn't recur and becomes a TSB like it did with those VWs.

    Sent from my Nexus 7 using Tapatalk 2
     
  5. montgom626

    montgom626 Active Member

    Joined:
    Dec 15, 2012
    Messages:
    1,339
    Location:
    USA
    easy fix......
     
  6. strider

    strider Active Member

    Joined:
    Oct 20, 2010
    Messages:
    2,918
    Location:
    NE Oklahoma
    Well, if it's off its track maybe you can you just lift it up. But then what would you tape it to... I had this happen on my Jeep but it had a window frame so I was able to tape it to that... Ok, nevermind, your fix is the right one. Ugh.
     
  7. Al Sherman

    Al Sherman It's about THIS car.

    Joined:
    Nov 29, 2012
    Messages:
    1,692
    Location:
    Batesville, IN
    On a more positive note: Looks as though you're keeping the finish looking great!:smile:
     
  8. mknox

    mknox Well-Known Member

    Joined:
    Aug 7, 2012
    Messages:
    8,561
    Location:
    Toronto, ON
    Years ago, I had a power window fail like this and I pulled it apart myself. What I found was a flexible nylon track that had teeth and was fed through a gear in the motor (think rack and pinion) the nylon "ribbon" would push the window up or pull it down depending on which way the motor was spinning. In my case, the nylon ribbon had snapped, and it was something like $10 to get a new piece and feed it through the motor, then attach it to the bottom of the glass. You have to be really careful to block the glass from falling while your hands are in there!
     
  9. Kaivball

    Kaivball Member

    Joined:
    Jan 6, 2013
    Messages:
    670
    Location:
    Kalifornia
    In for service in Fremont.
     
  10. Kaivball

    Kaivball Member

    Joined:
    Jan 6, 2013
    Messages:
    670
    Location:
    Kalifornia
    Window accentuator broken.

    None in stock. Car should be done end of day tomorrow.
     
  11. Babylonfive

    Babylonfive Power12

    Joined:
    Feb 3, 2011
    Messages:
    721
    Location:
    Cedar Park (Austin), Texas
    I think it's window actuator.

    - - - Updated - - -

    I had exactly the opposite thing happen (in the sense of a simple fix being expensive) - like many with Audi A4/A6 and VW Passat, the window there is held on the regulator wire with a plastic clip. The $2 plastic clip would fail, but the only factory solution was a $750 regulator module (most of the door!), so I had to take it apart myself, buy similar clips from another car and mount them myself. Argh I hate classical auto companies, their parts business, and their service/dealers! ARGH.
     
  12. Kaivball

    Kaivball Member

    Joined:
    Jan 6, 2013
    Messages:
    670
    Location:
    Kalifornia
    Sorry, it's the window regulator that's broken.
     
  13. Kaivball

    Kaivball Member

    Joined:
    Jan 6, 2013
    Messages:
    670
    Location:
    Kalifornia
    ImageUploadedByTapatalk1364931386.772128.jpg

    Nice service center.

    Covers anyone?

    esevu4en.jpg
     
  14. sreehyd

    sreehyd Member

    Joined:
    Jul 10, 2012
    Messages:
    31
    Location:
    Tustin, CA
    My wife just called me and reported Driver rear seat window is stuck in OPEN ! It appears to be similar problem for my car too. I am wondering how could a closed window would open up ?? if the acutator would break ?
     
  15. Kaivball

    Kaivball Member

    Joined:
    Jan 6, 2013
    Messages:
    670
    Location:
    Kalifornia
    They said my window regulator broke v

    I guess that allows the window to go down but not go up.

    Looks like the spare part didn't arrive today and I have to use the loaner Prius (what a piece of $&@) for another day.
     
  16. sreehyd

    sreehyd Member

    Joined:
    Jul 10, 2012
    Messages:
    31
    Location:
    Tustin, CA
    Service ordered the spare part for the rear stuck window , Temporarily they rolled up the window and disabled the window rolling operation . This is the first issue after owning for about 2 months ..

    It also appears service centre are way under staffed and the wait time for appointments are way long ..
     
  17. Kaivball

    Kaivball Member

    Joined:
    Jan 6, 2013
    Messages:
    670
    Location:
    Kalifornia
    Service still has not received the part...

    May have to keep the Prius for the weekend...

    :(
     
  18. Kaivball

    Kaivball Member

    Joined:
    Jan 6, 2013
    Messages:
    670
    Location:
    Kalifornia
    Still no car.

    Maybe today.

    Obviously the spare parts supply chain is still in development.
     
  19. mcornwell

    mcornwell Active Member

    Joined:
    Dec 20, 2010
    Messages:
    1,016
    Location:
    USA
    I saw someone at the LA Supercharger last weekend who had this same problem on his rear passenger door... I'm guessing Tesla will be asking their vendor to improve their quality on this part.
     
  20. Kaivball

    Kaivball Member

    Joined:
    Jan 6, 2013
    Messages:
    670
    Location:
    Kalifornia
    They finally got the regulator in on Saturday and I got my car at 5pm.

    I was the first one at the Fremont center with this problem.
     

Share This Page