So, my car was booked in for a few niggles via the app. The original date I was given was 6th December (booked it in the third week of Oct). Niggles were as follows:
In the mean time I noticed a couple of other things: 1) the wheel well lining on the driver side was quite loose so my mudflap wouldn't adhere correctly; 2) a scratch on the driver side of the windscreen close to the dash (this was between the laminate of the glass so not sure how it got there - I must have missed it in the excitement of delivery).
First impressions:
The chap I spoke to when I got there was friendly, but seemed distant at the same time (hard to explain). He listed the original issues and I then asked him if they could look at the other two things I noticed also. His first reaction was a straight "no, you'll need to book another appointment for that" - although this was frustrating and his instant "no" nearly got me going, I took a deep breath and looked at it from their perspective, i.e. thats fine, I will if I need to.
I then took him to the car to show him the issues along with the two extra ones and he then realised that it wouldn't make sense to book a separate appointment if they can deal with it all in one go (win!).
The Technicals:
I then went out with one of the technicians, who was head and shoulders above the first chap in terms of customer-focus. I explained everything to him (repeating myself - what was the point in the first chap?) and he was attentive to everything and told me he would look at each issue.
We then took the car out to hear the creak. Lo and behold the machine decided to turn shy and not make a sound However, the technician sympathised and said he would still look into it as a precaution - he didn't want to not check it and then it happen after I left the place, and then me go back again (see what I mean by good service?).
The Loaner:
With the issues listed it was going to take them a day to get through it all so I asked for a loaner when I initially booked the appointment.
I got a 2015 S 85 (nose cone included) - what a step down that is from my M3P+! I get that technology has moved on and the M3 is the leading edge at the moment. I have driven a more recent MS (100D if i remember correctly) and this one felt really old
I got into the car and the windscreen was misty - or so I thought! It was actually soaking in condensation INSIDE! I should have gone back into the centre and asked for a rag or a replacement but I was running late for a meeting so had to dig out a tissue from my laptop bag and make do (The tissue was so wet that I could squeeze it and it would trickle water)
Really grateful for my car and what it can do - made me even more impressed after driving this thing. The acceleration in mine is even more impressive than I first appreciated.
Outcome:
I got a call from the SC earlier this afternoon to say they have resolved all of the issues with the exception of the windscreen as they couldn't fathom how it had appeared and, as it is between the laminate layers, it will need replacing. They don't currently have any in stock so an order will be placed and they will call me back in once it arrives.
I will be picking my machine up tomorrow morning.
Overall:
Pleased with the outcomes but I will hold off making a final verdict until I have seen the fixes in person.
- Bumper on driver side misaligned
- Excessive wind noise on passenger side front window
- Creaking on driver side door on uneven roads
In the mean time I noticed a couple of other things: 1) the wheel well lining on the driver side was quite loose so my mudflap wouldn't adhere correctly; 2) a scratch on the driver side of the windscreen close to the dash (this was between the laminate of the glass so not sure how it got there - I must have missed it in the excitement of delivery).
First impressions:
The chap I spoke to when I got there was friendly, but seemed distant at the same time (hard to explain). He listed the original issues and I then asked him if they could look at the other two things I noticed also. His first reaction was a straight "no, you'll need to book another appointment for that" - although this was frustrating and his instant "no" nearly got me going, I took a deep breath and looked at it from their perspective, i.e. thats fine, I will if I need to.
I then took him to the car to show him the issues along with the two extra ones and he then realised that it wouldn't make sense to book a separate appointment if they can deal with it all in one go (win!).
The Technicals:
I then went out with one of the technicians, who was head and shoulders above the first chap in terms of customer-focus. I explained everything to him (repeating myself - what was the point in the first chap?) and he was attentive to everything and told me he would look at each issue.
We then took the car out to hear the creak. Lo and behold the machine decided to turn shy and not make a sound
However, the technician sympathised and said he would still look into it as a precaution - he didn't want to not check it and then it happen after I left the place, and then me go back again (see what I mean by good service?).The Loaner:
With the issues listed it was going to take them a day to get through it all so I asked for a loaner when I initially booked the appointment.
I got a 2015 S 85 (nose cone included) - what a step down that is from my M3P+! I get that technology has moved on and the M3 is the leading edge at the moment. I have driven a more recent MS (100D if i remember correctly) and this one felt really old
I got into the car and the windscreen was misty - or so I thought! It was actually soaking in condensation INSIDE! I should have gone back into the centre and asked for a rag or a replacement but I was running late for a meeting so had to dig out a tissue from my laptop bag and make do (The tissue was so wet that I could squeeze it and it would trickle water
)Really grateful for my car and what it can do - made me even more impressed after driving this thing. The acceleration in mine is even more impressive than I first appreciated.
Outcome:
I got a call from the SC earlier this afternoon to say they have resolved all of the issues with the exception of the windscreen as they couldn't fathom how it had appeared and, as it is between the laminate layers, it will need replacing. They don't currently have any in stock so an order will be placed and they will call me back in once it arrives.
I will be picking my machine up tomorrow morning.
Overall:
Pleased with the outcomes but I will hold off making a final verdict until I have seen the fixes in person.
