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First service experience

Discussion in 'Model S' started by flyeyes, Jul 25, 2018.

  1. flyeyes

    flyeyes Member

    Joined:
    May 10, 2015
    Messages:
    109
    Location:
    Memphis, TN
    I’ve had my model S for over three years now, and apart from a few minor issues at delivery that a ranger came and fixed, nothing has ever not worked on the car until yesterday.

    I live more than 200 miles from the nearest service center, so this is potentially a problem.

    At my first stop on a planned 1500 mile road trip (to Oshkosh, WI) my driver’s side door handle failed to present. This is especially annoying because I have the car, including the front passenger seat, full of luggage and camping equipment that I now have to climb over.

    I spent the night about 280 miles south of Chicago, and called the service center in Highland Park first thing in the morning.

    Jen, the service advisor, asked me for a 30 minute “heads up” so they could make a spot in their busy schedule.

    I showed up when expected, and they took the car back immediately. Then they handed me the key to a loaner and told me where restaurants were.

    By the time I finished lunch, the car was fixed, washed, and charging on the supercharger. For me to continue my trip.

    I know there have been complaints and grousing about service experiences, but I have literally no idea how they could have done a better job for me.

    This was as good a service experience as humanly possible. I can enthusiastically recommend Jen and the team at the Highland Park service center.
     
    • Like x 5
  2. croman

    croman Active Member

    Joined:
    Nov 21, 2016
    Messages:
    3,294
    Location:
    Chicago, IL
    Highland Park is great. Jen is great too. The city is nice and has great cultural attractions (Ravinia, unique beaches, gorges, and parks). That's my local service center and I think each location varies a lot in their approach. HP service is comprised of former (mainly) German luxury car company service staff (Porsche, BMW, M-B, etc.). I like their professionalism and I've also had an issue pop up and had them work me in seamlessly.

    Enjoy Oshkosh! I suspect you're there for the air show?
     
    • Informative x 1

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