I’ve had my model S for over three years now, and apart from a few minor issues at delivery that a ranger came and fixed, nothing has ever not worked on the car until yesterday.
I live more than 200 miles from the nearest service center, so this is potentially a problem.
At my first stop on a planned 1500 mile road trip (to Oshkosh, WI) my driver’s side door handle failed to present. This is especially annoying because I have the car, including the front passenger seat, full of luggage and camping equipment that I now have to climb over.
I spent the night about 280 miles south of Chicago, and called the service center in Highland Park first thing in the morning.
Jen, the service advisor, asked me for a 30 minute “heads up” so they could make a spot in their busy schedule.
I showed up when expected, and they took the car back immediately. Then they handed me the key to a loaner and told me where restaurants were.
By the time I finished lunch, the car was fixed, washed, and charging on the supercharger. For me to continue my trip.
I know there have been complaints and grousing about service experiences, but I have literally no idea how they could have done a better job for me.
This was as good a service experience as humanly possible. I can enthusiastically recommend Jen and the team at the Highland Park service center.
I live more than 200 miles from the nearest service center, so this is potentially a problem.
At my first stop on a planned 1500 mile road trip (to Oshkosh, WI) my driver’s side door handle failed to present. This is especially annoying because I have the car, including the front passenger seat, full of luggage and camping equipment that I now have to climb over.
I spent the night about 280 miles south of Chicago, and called the service center in Highland Park first thing in the morning.
Jen, the service advisor, asked me for a 30 minute “heads up” so they could make a spot in their busy schedule.
I showed up when expected, and they took the car back immediately. Then they handed me the key to a loaner and told me where restaurants were.
By the time I finished lunch, the car was fixed, washed, and charging on the supercharger. For me to continue my trip.
I know there have been complaints and grousing about service experiences, but I have literally no idea how they could have done a better job for me.
This was as good a service experience as humanly possible. I can enthusiastically recommend Jen and the team at the Highland Park service center.
