I knew going into buying this car the experience would be different. I was aware of the issues, and service complaints. However It really was worst at times and better at times. Ultimately we decided to give the car back to Tesla. I figured I'd share this in hopes that it helps people going into the 4th quarter of the year expecting a car.
-Purchasing Experience-
We ordered our SR+ Model 3 in September. At the time we were told the car would be ready in 2-4 weeks. I'll keep this brief but our SA communicated to us that we were close multiple times, even gave us dates. After those dates kept passing into December we escalated the issue to someone above this sales person since we had mentioned we'd cancel the order because we needed a 2nd car. With texts in hand we showed the team we had been given dates of when we'd have a car. They ignored it and said it wasn't concrete. We were gaslit to hang on for the car.
To me the staff is amazing in these stores. They have to deal with so many people and so many demands from everywhere. However our experience was just a situation we didn't have a great memory of. However we got our car before end of year and were pretty happy.
Upon inspecting the car we noticed there were doors out of place, like 2-4 cm in places. But we were assured we could get it into service.
-Ownership Experience-
We set up an appointment to get the doors squared away. After waiting 2-3 weeks we finally got the car in and they fixed the doors. However now they stuck out from the car. So we had to wait another 2-3 weeks. Within this period of time we found the car to have a ton of wind noise, and it was actually getting in the door, door panel noise, autopilot failure, and rain getting.
The next few appointments most things other than the visually spotted issues were ignored or checked off as nothing to see here. We set up one more appointment where the car sat for about a week with nothing worked on it. The Advisor had taken notes of things observed on a test ride, but somehow had misplaced them or maybe never took them. When we picked up the car nothing was addressed so we took the car and set up another appointment where they couldn't find the issues.
Fast forward a few months after a few more service misses we finally see things being addressed that were missed like water getting in and the autopilot cameras having issues. At this point we're in SIP.
-Summary-
After 5 plus months of ownership we sold the car. In a lot of ways the best car we've ever owned. Our kiddo and family loved it. But the price is tough to swallow with what we went through. We are excited to own a Tesla down the line. Bummed this was our first experience. Tons of good folks in service and sales. We're looking forward to the day we decide to jump back into a Tesla. For anyone buying do your homework. Read the highs and lows. Ours felt like a 1 in 1000 case.
I just wanted to share/vent a bit about the experience.
-Purchasing Experience-
We ordered our SR+ Model 3 in September. At the time we were told the car would be ready in 2-4 weeks. I'll keep this brief but our SA communicated to us that we were close multiple times, even gave us dates. After those dates kept passing into December we escalated the issue to someone above this sales person since we had mentioned we'd cancel the order because we needed a 2nd car. With texts in hand we showed the team we had been given dates of when we'd have a car. They ignored it and said it wasn't concrete. We were gaslit to hang on for the car.
To me the staff is amazing in these stores. They have to deal with so many people and so many demands from everywhere. However our experience was just a situation we didn't have a great memory of. However we got our car before end of year and were pretty happy.
Upon inspecting the car we noticed there were doors out of place, like 2-4 cm in places. But we were assured we could get it into service.
-Ownership Experience-
We set up an appointment to get the doors squared away. After waiting 2-3 weeks we finally got the car in and they fixed the doors. However now they stuck out from the car. So we had to wait another 2-3 weeks. Within this period of time we found the car to have a ton of wind noise, and it was actually getting in the door, door panel noise, autopilot failure, and rain getting.
The next few appointments most things other than the visually spotted issues were ignored or checked off as nothing to see here. We set up one more appointment where the car sat for about a week with nothing worked on it. The Advisor had taken notes of things observed on a test ride, but somehow had misplaced them or maybe never took them. When we picked up the car nothing was addressed so we took the car and set up another appointment where they couldn't find the issues.
Fast forward a few months after a few more service misses we finally see things being addressed that were missed like water getting in and the autopilot cameras having issues. At this point we're in SIP.
-Summary-
After 5 plus months of ownership we sold the car. In a lot of ways the best car we've ever owned. Our kiddo and family loved it. But the price is tough to swallow with what we went through. We are excited to own a Tesla down the line. Bummed this was our first experience. Tons of good folks in service and sales. We're looking forward to the day we decide to jump back into a Tesla. For anyone buying do your homework. Read the highs and lows. Ours felt like a 1 in 1000 case.
I just wanted to share/vent a bit about the experience.
