So to sum up my experience, I picked up the car today. I did tell them to not wash the car, which they honored... but the car is a MESS, they store it outside, and despite there being nothing but clear weather, it is covered in water spots/marks, there is some sort of lube/slimy smudges on the roof and side pillars. I had taken the car in spotless, cleaned to perfection. I will clean it myself tonight.
My learnings in this one:
a) Not impressed with Sunnyvale service center, will try a different center next time
b) Not impressed with the staff, each time my first entry into the office sucked. First time, as I said, I waited 15m before having to engage one of the millennials to ask what was going on. This time, when I dropped off the loaner and went in the office, I sat there waiting like an idiot while the same millenials were staring at their phones doing who knows what. Finally I get a "oh, I'm sorry... " and they start to process me.
c) Service center bays were in disarray and not clean, nothing like I am used to seeing at Audi or Ford
d) The loaner MS75d only had 600 miles, it was new! I was pleased that while being pretty chirpy, it was very clearly not as fast as my 100d
e) I am addicted to autopilot! This loaner did not have AP or TACC, and my commute was totally different (and sucked). I pay attention all the time with at least 1 hand on the wheel, but this really showed me how much AP does actually do for me in de-stressing my commute
Definitely not worth $550