TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker or making a Paypal contribution here: paypal.me/SupportTMC

Flurry of recent NHSTA complaints filed over the last few days

Discussion in 'Model S: Driving Dynamics' started by yobigd20, Jan 15, 2014.

  1. yobigd20

    yobigd20 Well-Known Member

    Joined:
    Oct 28, 2012
    Messages:
    5,793
    Location:
    Skaneateles, NY
    well within a 7 day span (12/23-29) there were 5 complaints on the NHSTA site filed. All about the same thing - melted adapters, hot charging cords, etc. http://www.safercar.gov/ (searched for 2013 Tesla Model S)

    Ok first, aside from the fact that Tesla is already in the process of addressing this via their 'semi-recall' (if you even want to categorize it as one), those complaints seem a little suspicious to me. First suspicious thing is the fact that they were all basically submitted within a short period of time. Only one included a VIN number. All of the summaries seem to be in a third-person narrative talking about other owners rather than whether or not they themselves had a problem. The one even straight up links these TMC threads. I feel like it's one guy that just submitted a bunch of different complaints to make it 'seem' like many owners are complaining (deceptive).

    Also interesting is a new complaint submitted two days ago (01/13/2014), saying that there may be a bug in the recent firmware rollout (the one where they now reduce the current if a problem is detected) and that if you "dial down" the amps it actually "dials up" instead, aka bad programming, and that it'll increase the chance of an overload and cause a fire. The funny thing is that I know of one NJ owner that is saying the same thing...or at least having the similar issues where he is finding that it randomly "jumps up" in amps, and occasionally seems to spike too high and the MS cuts out and stops charging completely thus never finishing. (well I wonder if he's the one who submitted it... doubt it but perhaps there is actually a problem here?) I do remember seeing another post on here from someone in Norway saying this is a huge problem over there since the last firmhere update (failing to charge/stopping abruptly), and that person did provide a link to forum over there with all the chatter about this (its not in english). I don't seem to be having any issues and I always dial down the amps to 20-24 instead of 40. How about you all? Anyone having related issues like this complaint?

     
  2. Shumdit

    Shumdit Member

    Joined:
    Sep 2, 2013
    Messages:
    873
    Location:
    SC
    Nope. Smells fishy.
     
  3. cwerdna

    cwerdna Active Member

    Joined:
    Jul 11, 2012
    Messages:
    1,033
    Location:
    SF Bay Area, CA
  4. MikeC

    MikeC Active Member

    Joined:
    Jul 9, 2012
    Messages:
    2,411
    Location:
    Los Angeles
    Sounds like a short reporting TMC member complaints on their "behalf".
     
  5. yobigd20

    yobigd20 Well-Known Member

    Joined:
    Oct 28, 2012
    Messages:
    5,793
    Location:
    Skaneateles, NY
    Shouldn't that be illegal?
     
  6. NigelM

    NigelM Recovering Member

    Joined:
    Apr 3, 2011
    Messages:
    13,257
    Location:
    Sarasota, FL
    No more so than your thread title.....
     
  7. yobigd20

    yobigd20 Well-Known Member

    Joined:
    Oct 28, 2012
    Messages:
    5,793
    Location:
    Skaneateles, NY
    ???
     
  8. JohnQ

    JohnQ Active Member

    Joined:
    Jan 1, 2012
    Messages:
    1,585
    Location:
    Redding, CT
    Not to bring out the anti-government comments from folks but I expect the NHSTA has enough experience reviewing and evaluating complaints that their BS meter is well calibrated.
     
  9. Zextraterrestrial

    Joined:
    Mar 11, 2010
    Messages:
    3,636
    Location:
    Humboldt/Los Altos
    Yes, this happens..amperage goes up from set point after a fault

    I was trying to charge at 5A and it jumped to 30A after a fault (crappy UMC handle)... only complained to Tesla though.
    Just this morning I charged at 10A and my charge was complete to 50% where it was set. I moved the app slider to 60% before taking a shower and when I looked at the app the car was now charging at 40A!

    my wiring is all good but my UMC handle is bad so no real concern besides crazy TOU power rates in CA
     
  10. ItsNotAboutTheMoney

    ItsNotAboutTheMoney Active Member

    Joined:
    Jul 12, 2012
    Messages:
    4,502
    Location:
    Maine
    Seems like something that should be fixed by a very small update.
     
  11. Zextraterrestrial

    Joined:
    Mar 11, 2010
    Messages:
    3,636
    Location:
    Humboldt/Los Altos
    Seems like something that shouldn't be allowed to happen in the first place?
    they did reply that they have fixed the Amperage bumping up in an update that will be put out soon
     
  12. Gizmotoy

    Gizmotoy Active Member

    Joined:
    Sep 16, 2013
    Messages:
    3,155
    Location:
    Bay Area, CA
    Interesting article. I liked this:
    "We can't possibly blame those at fault! It would hurt their feelings!" And it worked. Toyota sales weren't impacted nearly as severely as Audi's. People are kind of ridiculous.
     
  13. agiangone

    agiangone New Member

    Joined:
    Jul 23, 2013
    Messages:
    4
    Location:
    NJ
    I guess I could be the NJ owner you are referring to but no, it was not me reporting it on safecar.gov. I did report it to Tesla though and they are investigating.
     
  14. yobigd20

    yobigd20 Well-Known Member

    Joined:
    Oct 28, 2012
    Messages:
    5,793
    Location:
    Skaneateles, NY
    lol didn't want to mention names but yea I wasn't sure. I posted this before you responded in the google group thread though so I know it wasn't you.
     

Share This Page