FNG needs help...

[thefitter]

Placed the order for my wife's 3 on Sunday. Delivery was not available so I picked Fremont to pick up. System said it would be two weeks. Just got a text that it will be delivered tomorrow at 6:00pm?? Went online and in my account I now have a VIN and a note that delivery will be tomorrow. This is the first I've heard at all about the car. On top of that they have not gotten back to me about the trade in valuation.

I'm not ready! Drive way is not cleared for another vehicle. Trade in is in the shop for a new alternator. Just started reading the manual.,

I called the number online, it goes to the SF delivery department but they do not answer and voicemail is full.

Can I safely assume someones going to call me with details? How do I pay the balance due? Etc,.

thanks

 

[devilmountain]

Try calling again until you get in contact with someone. I found Ihad no problems getting in contact with a live person during business hours.

 

[yyzbig6]

Try all avenues to communicate with them. I find they reply much faster with text and e-mail.

 

[JFChenger]

Have you tried your OA?

 

[thefitter]

Have you tried your OA?

OA?

 

[JFChenger]

OA?

Your Owner Advisor, the sales person who walked you through the purchase process. He/she should be the person who manages your entire presales process leading up to delivery day.

 

[thefitter]

Your Owner Advisor, the sales person who walked you through the purchase process. He/she should be the person who manages your entire presales process leading up to delivery day.

Ordered online, no adviser.

 

[C141medic]

Ordered online, no adviser.

Everyone orders online. I even had to order online when I went to a store. As far a person who is “assigned” to you I think that’s a crapshoot. I had 5 different people I dealt with through the entire process. One would hand off to another. Fortunately for me I had no issues sending/receiving communications with them. For others’ I’ve heard communication was an exercise in futility. If you don’t have anyone specifically assigned to you I’d contact Tesla’s customer service number and/or perhaps the store where you’re expecting delivery. Good luck and congrats.

 

[ngogas]

You’re in a fun pickle.

 

[Shirt4878]

I called the main number and followed the prompts and finally got a hold of human. I explained that I would not be home during the delivery window and they were able to push it out by 1 week. I did have to wait on the phone for around 30-45 minutes before someone picked up. I believe I called the main number 1 (888) 518-3752

 

[T34ME]

Can I safely assume someones going to call me with details? How do I pay the balance due? Etc,.

My advice is to ignore the delivery date. Someone will contact you when you don't show up.

 

[thefitter]

Thanks for the replies. I think I'll call Musk and ask him WTF kind of unit he's running.

 

[Runebane]

I had a similar issue when I preordered my 3. They told me 3 months, then a week later called and said hey it's here to be picked up! At least I got a call though so I could let them know I needed at least a week to get the funds ready. But after that first call it was like no-man's land, no response to phone calls or email. I ended up logging onto the tesla site and venting my frustrations there that no one was answering the phone or responding to email. I got a call 2 days later. However the website's been changed a bit, and I don't see an escalation button anymore. But you might want to try that.

 

[SoccerMan94043]

Ignore the pickup assuming you haven't paid yet... I bet they end up calling you.

 

[zhu-]

Can I safely assume someones going to call me with details?

No