I am trying to buy out my lease which ended August 18th. I asked Tesla several times for a buy out statement via email and phone. I finally received one 2 week s later 8/23 with the caveat: good until Aug 24th. I was waiting on my bank loan and could not do it TOMORROW! I got the bank all settled and asked several times for another buy out statement and I would complete the transaction. The bank loan officer called himself and spoke with someone who stated "we will email it tomorrow. I forget the date but of course, that email never came. Since then I have emailed so many times I lost count. At this moment in time, right now, I am on hold for 32 minutes and counting. Just give me the damn buy out statement and be done with it! The bank officer said this is only the second Tesla loan he is doing but stated he was familiar with their terrible communication skills. I'm sure we have all heard the Tesla communication problems but man, I am so tired of them! If they didn't make such a great car I would quit the company.