For everyone complaining about the service centers... here's one for ya.
Deer jumps in front of my wife's Enclave last Monday. Set off the airbags (she's OK), did a bunch of damage.
State Police call a towing company, who pick it up from the side of Interstate 80.
Call State Farm, open a claim, no problem, they're going to get it towed to my dealership's body shop. That happens on Wednesday night.
Thursday morning, State Farm adjuster comes out, makes his estimate, body shop finds a few small things to add, estimate completed, check cut Thursday night.
Friday, talk to the body shop, they ordered the parts, start tearing down. Great. Not sure how long for parts due to the GM strike, but at least it'll be ready to go.
Heard nothing yesterday or Monday. So I called this morning, got no answer. Again. Again. Finally get through. Turns out, the body shop guy has been with GM Security all day. The dealership's out of business. Closed. Finished. Kaput. My half-a-car is now stuck in the body shop, missing panels, and under someone else's lock & key.
Now I've got to call State Farm, figure out if it's in towable shape without doing any more damage, find out who can get it released from the dealership (assuming it's GM corporate at this point), do whatever paperwork their lawyers and security are going to need to prove it's MY asset and not theirs... Get the vehicle to another shop so it can be re-inspected, re-estimated, parts re-ordered, and then -- and ONLY then -- will work be able to actually begin.
Oh, and of course State Farm's already written a $10,000+ check to the body shop, so we'll have to figure that out too.
So... yeah. At least with Tesla, you know where your vehicle's at. Much less concerned about Tesla going out of business than a small dealership!
Deer jumps in front of my wife's Enclave last Monday. Set off the airbags (she's OK), did a bunch of damage.
State Police call a towing company, who pick it up from the side of Interstate 80.
Call State Farm, open a claim, no problem, they're going to get it towed to my dealership's body shop. That happens on Wednesday night.
Thursday morning, State Farm adjuster comes out, makes his estimate, body shop finds a few small things to add, estimate completed, check cut Thursday night.
Friday, talk to the body shop, they ordered the parts, start tearing down. Great. Not sure how long for parts due to the GM strike, but at least it'll be ready to go.
Heard nothing yesterday or Monday. So I called this morning, got no answer. Again. Again. Finally get through. Turns out, the body shop guy has been with GM Security all day. The dealership's out of business. Closed. Finished. Kaput. My half-a-car is now stuck in the body shop, missing panels, and under someone else's lock & key.
Now I've got to call State Farm, figure out if it's in towable shape without doing any more damage, find out who can get it released from the dealership (assuming it's GM corporate at this point), do whatever paperwork their lawyers and security are going to need to prove it's MY asset and not theirs... Get the vehicle to another shop so it can be re-inspected, re-estimated, parts re-ordered, and then -- and ONLY then -- will work be able to actually begin.
Oh, and of course State Farm's already written a $10,000+ check to the body shop, so we'll have to figure that out too.
So... yeah. At least with Tesla, you know where your vehicle's at. Much less concerned about Tesla going out of business than a small dealership!
