I want to share an experience of first time Tesla buyer.
TL;DR; found major issue in new car after 11 days (380 miles) of ownership.
On June 30, I took delivery of my Model Y. I was assured that if there are any issue, the service department will fix it. At the time of delivery, I noticed few paint issues and asked Tesla employee if this is normal and he said yes it’s normal.
One the way to home, I noticed a weird noise coming while turning the vehicle left and some dust on windshield.
On July 1, I scheduled the next available service appointment wiz. on July 9th.
On July 10, The service department told me that the front wheel rotor needs to be replaced.
From Service Report:
Concern: Customer states: Turn steering all the way left, accelerate a bit and then leave the gas pedal. In couple of
seconds you will hear a weird noise.
Looked into suspension components for possible rub and found no evidence of rubbing on suspension components.
Investigated the HUB and rotor area and confirmed the Left Front Rotor to be warped from the factory. Recommend
replacing. Part not in stock at this time. Part has been ordered and customer will be contact when part arrives.
After getting car back from service, I took the car for car wash and realized that those dust marks on windshield are permanent.
On July 11, I reached out to service center, they suggested to schedule another service appointment (which would be after 2 weeks). When I pressed the issue, they forwarded me to Delivery Center.
Delivery center - The service manager acknowledged the issues.
* Windshield: He tried to fix the issue twice by professional chemical detailing on windshield but it did not fix the issue.
* Wheel rotor: He tried another Model Y and it also has that noise.
* Wiper Assembly: The first service center showed me that the part came broken from factory, they fixed it by putting a glue. After showing it to second service center, they replaced the whole wipe assembly part.
* Front and Rear passenger side door paint issues: The manager acknowledged that this is not the right paint and offered me full interior and exterior detailing.
My concerns, within 10 days of ownership:
1. If a car needs windshield, rotor and wiper assembly replacement within 10 days of ownership, how it was sold as a new car?
2. Tesla return policy: We are confident that you will feel great about your new vehicle, and so are giving you time to experience and enjoy your new Tesla. If you are unhappy with your vehicle, you may return it to us within seven (7) calendar days.
3. I would have returned the vehicle if
1. I found the windshield issue within 7 days. (10th Day)
2. Had my first service appointment available in first 7 days and got to know rotor issue.
TL;DR; found major issue in new car after 11 days (380 miles) of ownership.
On June 30, I took delivery of my Model Y. I was assured that if there are any issue, the service department will fix it. At the time of delivery, I noticed few paint issues and asked Tesla employee if this is normal and he said yes it’s normal.
One the way to home, I noticed a weird noise coming while turning the vehicle left and some dust on windshield.
On July 1, I scheduled the next available service appointment wiz. on July 9th.
On July 10, The service department told me that the front wheel rotor needs to be replaced.
From Service Report:
Concern: Customer states: Turn steering all the way left, accelerate a bit and then leave the gas pedal. In couple of
seconds you will hear a weird noise.
Looked into suspension components for possible rub and found no evidence of rubbing on suspension components.
Investigated the HUB and rotor area and confirmed the Left Front Rotor to be warped from the factory. Recommend
replacing. Part not in stock at this time. Part has been ordered and customer will be contact when part arrives.
After getting car back from service, I took the car for car wash and realized that those dust marks on windshield are permanent.
On July 11, I reached out to service center, they suggested to schedule another service appointment (which would be after 2 weeks). When I pressed the issue, they forwarded me to Delivery Center.
Delivery center - The service manager acknowledged the issues.
* Windshield: He tried to fix the issue twice by professional chemical detailing on windshield but it did not fix the issue.
* Wheel rotor: He tried another Model Y and it also has that noise.
* Wiper Assembly: The first service center showed me that the part came broken from factory, they fixed it by putting a glue. After showing it to second service center, they replaced the whole wipe assembly part.
* Front and Rear passenger side door paint issues: The manager acknowledged that this is not the right paint and offered me full interior and exterior detailing.
My concerns, within 10 days of ownership:
1. If a car needs windshield, rotor and wiper assembly replacement within 10 days of ownership, how it was sold as a new car?
2. Tesla return policy: We are confident that you will feel great about your new vehicle, and so are giving you time to experience and enjoy your new Tesla. If you are unhappy with your vehicle, you may return it to us within seven (7) calendar days.
3. I would have returned the vehicle if
1. I found the windshield issue within 7 days. (10th Day)
2. Had my first service appointment available in first 7 days and got to know rotor issue.
