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Free 2 Years Supercharge?

Nonlin

Member
Sep 27, 2019
5
2
Houston
I signed for and picked up my Model 3 on September 27th.

I called and they said I should get the charging on October 1st.

Is there anything else I need to do on my end? Some folks seem to already have it and based on prior experiences with Tesla customer service everyone seems to be informed differently on certain things or news travels slowly over there.
 

Bears249

Member
Sep 14, 2019
87
35
Atlantic City
Is this reflecting in anyone’s account yet? Mine still says pay per use. I am going to supercharge in a few hours. Wondering if it’ll use my referral miles or if it’ll just not use anything being that it should be activated now (not that it matters, either is free).
 

Abydos

New Member
Oct 1, 2019
2
0
Texas
picked up my model 3 on 27th of Sept, never saw it on my account but my SA swore up and down that it's been added, talked to delivery guy once I picked it up and he said it should already be working but won't show on the account. Took it to its first charge today and it charged me :(....so yeah doesn't seem like it's working for me atm
 

Shadnic

Member
Feb 8, 2019
160
60
San Diego
Both my sales adviser and the delivery guys told me, at completely different times, first "week or two" of October for it to go into effect. I wouldn't panic if it's not active today, but if it's not there but mid October I'm going to ask around.
 

Garlan Garner

Banned
Mar 31, 2016
11,351
7,526
Chicagoland
I signed for and picked up my Model 3 on September 27th.

I called and they said I should get the charging on October 1st.

Is there anything else I need to do on my end? Some folks seem to already have it and based on prior experiences with Tesla customer service everyone seems to be informed differently on certain things or news travels slowly over there.

What does this thread have to do with 2 years of supercharging?
 

Bears249

Member
Sep 14, 2019
87
35
Atlantic City
Both my sales adviser and the delivery guys told me, at completely different times, first "week or two" of October for it to go into effect. I wouldn't panic if it's not active today, but if it's not there but mid October I'm going to ask around.

Charged up this afternoon, took from my referral balance..
 

MRGEDU

Member
Sep 15, 2019
95
60
DELMARVA
Both my sales adviser and the delivery guys told me, at completely different times, first "week or two" of October for it to go into effect. I wouldn't panic if it's not active today, but if it's not there but mid October I'm going to ask around.
I was told the same thing. Then I called back and they said they would need to check on it since it would need approval. Bait and switch ... maybe. I figure I would worry about it in mid October since that’s what I was told, currently I have an expired credit card in the system anyway, so no one is going to charge me either way.
 

cOoTeR

Member
Aug 31, 2019
280
348
Arizona
What does this thread have to do with 2 years of supercharging?
Everything.

Tesla did an end of quarter sales push and offered 2 years free supercharging on model 3s that were delivered before October 1st. But most people who received the promotion haven't had it show up on their account yet and have gotten different information about when it will show up.
 

Garlan Garner

Banned
Mar 31, 2016
11,351
7,526
Chicagoland
Everything.

Tesla did an end of quarter sales push and offered 2 years free supercharging on model 3s that were delivered before October 1st. But most people who received the promotion haven't had it show up on their account yet and have gotten different information about when it will show up.

Ahhh ok thanks.
 

cOoTeR

Member
Aug 31, 2019
280
348
Arizona
Looks like the free supercharging just showed up on my account. Not sure if it's from the referral I used or the 2 years free supercharging.
 

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Holotype

Member
Sep 5, 2019
42
24
SF Bay Area
Mine too, I’m not sure who to reach out to anymore because my SA isn’t answering my texts.

Does anyone have a customer service number to reach out to for this issue?
I think it's because we got the 2 deviations (discounted paint and wheels).

I'd be surprised if anyone got both the deviation discounts + 2 free years supercharging -- I doubt they would approve the other if they saw you already got one (per company policy).
 

gocam

Member
Sep 1, 2019
6
10
Berkeley, CA
I had been waiting for a while, and now shows as "Free Supercharging is currently enabled" in my account info also. New for today, so take a peek if you have been waiting ?
 

Bears249

Member
Sep 14, 2019
87
35
Atlantic City
Just checked again, still says pay per use. I wasn’t one of the ones that got the 2 upgrades. I took delivery a few days before they offered the two promotions but was told they’d give it to me anyway (my adviser put in the request and was told it’ll get approved). Still waiting.
 

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