Free Supercharger Miles inaccurate deduction

[DRO-24]

Same problem here- please share if anyone gets a resolution from Tesla.

 

[gerrydee]

Same problem here- please share if anyone gets a resolution from Tesla.

Yah me too. Charged about 310 km and my account went from 7,500 to 6,633.

Emailed as well and will post an update when I can.

 

[darth_vad3r]

This happened to me too. I emailed support. Here is what is happening. The supercharger credit is actually a kwh credit. Someone on the subreddit calculated that 5000 miles = 2000 kwh. Thereore 1000 miles = 400 kwh. The deduction is being calculated off of the non-bonus amount and then applied to the bonus amount. In my situation I charged 10 kwh and got by bonus deducted by 125 miles. Here's the math:

10 kwh / 400 kwh = .025

.025 x 5000 miles = 125 miles.

This math works out for everyone else's deductions as well.

Seems like their fix for people not getting the 5000 miles credit was just to multiply the standard bonus by 5 on the app and not change the back end math.

So, I was right? ...

Maybe the 5x promotion is being applied to the miles used

 

[Nevada Jen]

The same thing is happening to me. Got 130 supercharger miles today and was charged 350. I’m not understanding the kw thing

 

[gerrydee]

Ok, so no official update yet. But I have got a response and they are aware of the issue. I have no doubt this will get fixed sooner or later:

"Hello ----,
Thank you for your support of Tesla through our Referral Program. We are aware of a few instances of Supercharging miles being used up at a higher than normal rate. We are looking into this and hope to have a resolution soon, and we will update you as soon as we have any further details. We appreciate your patience, and we thank you for helping us accelerate the world's transition to sustainable energy.

Best,
Heather B | Referral Program Specialist"

 

[DRO-24]

Ok, so no official update yet. But I have got a response and they are aware of the issue. I have no doubt this will get fixed sooner or later:

"Hello ----,
Thank you for your support of Tesla through our Referral Program. We are aware of a few instances of Supercharging miles being used up at a higher than normal rate. We are looking into this and hope to have a resolution soon, and we will update you as soon as we have any further details. We appreciate your patience, and we thank you for helping us accelerate the world's transition to sustainable energy.

Best,
Heather B | Referral Program Specialist"

I received the exact same response. At least they understand that there is a problem and will fix it.

 

[Telstar]

My loot box said 5000 miles. I went to a supercharger with about 150 miles remaining on car. Now my loot box says 4638 miles remaining. Couldn't possibly have put 362 miles of charge on my car. I emailed them over a week ago and haven't heard anything.

 

[reddonkey]

Thanks for posting this. Had similar issue (60 kWh, 750 mi deduction).
Didn't get a response from an email to the generic customer service email a few days ago, but fwd'd it to referralprogram email listed above.

 

[karn101]

As an update - hit another SuperCharger today and my loot box is now showing correctly.

I had a balance of ~4,300 and now it shows ~4,700.

 

[Danny Brown]

I did not file an email/report, but my miles have been fixed.

I had ~9600 a week ago, today I’m back up to 9750 (which is much more accurate based on my 3 sessions).

 

[Nosa]

Yeah, I think they fixed the issue. This morning, I found out my remaining milage has been corrected.

 

[Telstar]

Just looked at mine this morning. It is corrected too.

 

[catware]

Mine is also corrected. And even better, only charging me at 60% of the actual rate, so I should see 8,000 free miles at this rate

 

[Leafdriver333]

this should be elementary level programming. how hard can it be to subtract from 5000?
This certainly weakens my confidence in Tesla programmers.

 

[LUHANE]

Yep, you were spot on. 54kWh.

I sent an email out to [email protected]. I'll send another one to this email as well.

My loot box said 5000 miles. I went to a supercharger with about 150 miles remaining on car. Now my loot box says 4638 miles remaining. Couldn't possibly have put 362 miles of charge on my car. I emailed them over a week ago and haven't heard anything.

How do you access the 'loot box'?? I had bought a Tesla 3 with a 5000 mile credit promised, but it just now kicked in (3.5 months later). I want to know how to monitor this and double check their calculations.

 

[Big Earl]

How do you access the 'loot box'?? I had bought a Tesla 3 with a 5000 mile credit promised, but it just now kicked in (3.5 months later). I want to know how to monitor this and double check their calculations.

Click on the treasure chest icon in the upper right corner of the Tesla app on your phone.

 

[thewinelake]

I wonder how one can see/check the upcoming expiry of miles - eg. the 5,000 that only last 3 months. Presumably just rely on them not to cock it up?!

 

[jesús sucio]

This free supercharging program is ran like garbage. I still haven't gotten mine yet from the 5k promotion.

 

[xanadufl]

This happened to me too. I emailed support. Here is what is happening. The supercharger credit is actually a kwh credit. Someone on the subreddit calculated that 5000 miles = 2000 kwh. Thereore 1000 miles = 400 kwh. The deduction is being calculated off of the non-bonus amount and then applied to the bonus amount. In my situation I charged 10 kwh and got by bonus deducted by 125 miles. Here's the math:

10 kwh / 400 kwh = .025

.025 x 5000 miles = 125 miles.

This math works out for everyone else's deductions as well.

Seems like their fix for people not getting the 5000 miles credit was just to multiply the standard bonus by 5 on the app and not change the back end math.

Not sure what you are saying here in your “conclusion”. Bottom line is (approximately) 240wh is equal to 1 mile. 1000 wh is equal to 4 miles. 10kw is equal to 40 miles. (Not 125 miles)