Free unlimited supercharging

[NancyCar20]

Dear Tesla friends, I bought Model X at the end of last year . I was told by sales-rep. that I have free unlimited surpercharging. I got media proof that I should have free unlimited supercharging. Does anyone here who bought Model X or Model S in October-December 2019? Do you have free unlimited supercharging ? I referred it to my friend who bought Model S at the same time in 2019, she has free unlimited supercharging. I went out of town trip and was charged fees for charging at Tesla super charging station. Then I called the local Tesla manager and asked why my friend's car has free supercharging and I do not have it. He said he submitted my case and I waited for a month. Every time I called the manager, I could not talk to him and was told he was busy. I tried to call Tesla Customer Service and no alive person is talking to me. Have you tried to call Tesla customer service and you are lucky enough to talk to any alive person? Which number you called? Which number to call to file a complaint? Thank you in advance for your suggestions and tips.

From my personal experience, I felt very bad about Tesla's customer service. I used to be a Mercedes-benz owner for 10+ years and I never had any problem with their customer service.

 

[Kentucky3]

Dear Tesla friends, I bought Model X at the end of last year . I was told by sales-rep. that I have free unlimited surpercharging. I got media proof that I should have free unlimited supercharging. Does anyone here who bought Model X or Model S in October-December 2019? Do you have free unlimited supercharging ? I referred it to my friend who bought Model S at the same time in 2019, she has free unlimited supercharging. I went out of town trip and was charged fees for charging at Tesla super charging station. Then I called the local Tesla manager and asked why my friend's car has free supercharging and I do not have it. He said he submitted my case and I waited for a month. Every time I called the manager, I could not talk to him and was told he was busy. I tried to call Tesla Customer Service and no alive person is talking to me. Have you tried to call Tesla customer service and you are lucky enough to talk to any alive person? Which number you called? Which number to call to file a complaint? Thank you in advance for your suggestions and tips.

From my personal experience, I felt very bad about Tesla's customer service. I used to be a Mercedes-benz owner for 10+ years and I never had any problem with their customer service.

I had a similar issue but mine involved Tesla taking 3.5 months to send me my registration paperwork. Long story short...the only way I got my problem solved was by bugging the crap out of the delivery team at the location I picked up my car. Don’t give them a moment’s rest until they resolve your issue. I will say that I was able to talk to “live” people by callIng the road service number through the car and being switched to other departments.

 

[Alex310]

I got my car august of 2019. Took a while of emailing back and forth but they finally added the unlimited charging.

 

[TigerTan]

I purchased mine in Nov 2019 with unlimited free supercharging. It worked immediately after picking up the car. Did your vehicle profile show up as free unlimited supercharging or purchase paperwork? I just checked and it appeared in both places. It may help.

 

[P85_DA]

Not sure what ur poll means ??

 

[Plan B]

I want free unlimited supercharging.

 

[dannycamps]

I bought my S (new/inventory) in June of 2019 with free supercharging. I didn't realize it was never activated until a few months ago when I checked my account page and noticed it said 'pay per use' and I had gone through a good number of my supercharging credits.

I contacted Tesla support through the website who told me that I needed to contact my delivery advisor because it was an end of quarter promotion. I did that and they were able to add the free supercharging to my car. I did have screenshots of the car listing on Tesla's site to prove it was supposed to come with free supercharging.