Dear Tesla friends, I bought Model X at the end of last year . I was told by sales-rep. that I have free unlimited surpercharging. I got media proof that I should have free unlimited supercharging. Does anyone here who bought Model X or Model S in October-December 2019? Do you have free unlimited supercharging ? I referred it to my friend who bought Model S at the same time in 2019, she has free unlimited supercharging. I went out of town trip and was charged fees for charging at Tesla super charging station. Then I called the local Tesla manager and asked why my friend's car has free supercharging and I do not have it. He said he submitted my case and I waited for a month. Every time I called the manager, I could not talk to him and was told he was busy. I tried to call Tesla Customer Service and no alive person is talking to me. Have you tried to call Tesla customer service and you are lucky enough to talk to any alive person? Which number you called? Which number to call to file a complaint? Thank you in advance for your suggestions and tips.
From my personal experience, I felt very bad about Tesla's customer service. I used to be a Mercedes-benz owner for 10+ years and I never had any problem with their customer service.
From my personal experience, I felt very bad about Tesla's customer service. I used to be a Mercedes-benz owner for 10+ years and I never had any problem with their customer service.