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Fremont delivery - car refused

Discussion in 'Model 3: Ordering, Production, Delivery' started by dan180, Mar 23, 2018.

  1. sundaymorning

    sundaymorning Active Member

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    Dan can you provide photos?
     
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  2. ValueAnalyst

    ValueAnalyst Closed

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    I'm with you. Got my FUDAR on High Alert.
     
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  3. AmpedRealtor

    AmpedRealtor Well-Known Member

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    No, they are not, and it's time for people to get real.

    These are all the same issues owners of Model S and X have had to deal with and at 50% higher price points. SHAME ON TESLA for not improving QC after 5 years of production. Elon Musk is the one who has instructed production to deliver cars with cosmetic issues in order to drive up delivery numbers, and only pull back vehicles with mechanical defects. This has been documented by Reuters and others.

    The problem is the attitude at the top, folks. Don't expect anything to change until competition starts putting the hurt on Tesla.
     
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  4. davidc18

    davidc18 Active Member

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    This is a very old and sad story for Tesla but until they have to compete for customers they will not change.
     
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  5. CRM guru

    CRM guru New Member

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    I'm new on the Tesla community forum as I am doing some work on if I want to order a Model 3. Never owned an EV before and I am considering a Model 3. If you order the car, when should you expect it? I know there is a big backlog but just wondering when I would get the car? 3 months? 6 months? A year? And I'm becoming concerned about quality. Seems to me, the Model 3 still has bugs and production issues. I guess the point of my posting is if I put down a deposit, can I get my money back and if my car has issues like Dan's if I refuse how much longer will it take? Thanks
     
  6. erthquake

    erthquake Active Member

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    Order it. You won't regret it. It's an amazing car.
     
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  7. Big-T

    Big-T Member

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    Do you guys remember the article where they said each Tesla goes thru hundreds of inspections before it goes to the consumer? Hmmmm
     
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  8. Chocomonsters

    Chocomonsters Member

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    Dan

    You did a right thing by not accepting a vehicle to your satisfaction regardless of car’s price. Many earlier buyers were caught between the dilemma of not getting a car or getting a car not meeting standard industry expectation. Now more Model 3s are available, and its availability will improve over time. You waited couple years already. What is few more weeks? Hope your next Model 3 will be better.
     
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  9. brkaus

    brkaus Well-Known Member

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    The $1000 deposit is FULLY refundable. When it is actually order time, they will ask for an additional amount of money (I think %1500). At that point, it becomes non-refundable and your given an more specific delivery time.

    Right now, if you were to place an initial deposit today no one really knows when it would be available. But, it is fully refundable
     
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  10. WileyTheMan

    WileyTheMan Peanut Gallery Member

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    I appreciate the feedback that was presented here. Certainly a rejection like this will not go unnoticed by Tesla and will be documented. Scrutinizing deliveries like this is not being picky, it's protecting the large amount of money you are spending. For me, aside from my house, this will be the largest single purchase I've done. You darn right I'll be combing through it.

    That all said, I think all these issues could have been addressed after delivery by service centers, especially after noting them before taking it home. In this case, I probably would have gotten some assurance from the delivery specialist that they would be addressed by a SC and taken delivery. Everyone has their threshold for defects. Obviously yours was reached, OP. Good for you for sticking to your guns.
     
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  11. Brian & Sue

    Brian & Sue New Member

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    Thank you so much for sharing your unfortunate delivery experience. A few thoughts in response:

    1. We have been invited to design our Model 3, but are holding out for AWD and white interior (a necessity in the Midwest. Once we reach our delivery date, we will be sure to go over the vehicle inside and out, and more importantly, resist the excitement of possession and push back if we find material flaws.

    2. We own a Model S, and never allow our baby to experience a car wash. Our MS is wrapped, pampered and covered when parked in our garage, and will only be washed by hand to avoid any potential paint damage.

    3. We accept the possibility that your new M3 may not be perfect upon delivery. We will be polite, but firm in expecting minor to material flaws will be mitigated. Fortunately we have the convenience of owning a MS and another vehicle to meet our needs and therefore, allow us the luxury of pushing back and refusing delivery in the event of a material flaw.

    4. We are loyal Tesla owners who think our MS is an exceptional vehicle that is a joy to drive. Our experience to date with the Cincinnati Service Center has been exceptional as well. In the event of a disconnect as occurred with the M3 delivery in this thread, we would be forgiving, but would not lower our high standards regarding delivery just the same.

    Thanks again for taking the time to share your experience!
     
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  12. novox77

    novox77 1.21 Gigawatts

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    Pretty sure the OP is legit. His config (MSM + Aero + EAP) and VIN (68xx) matches my own. However given his build date, I wanted to see if my car and his were built at the same time. I have not yet taken delivery yet and will be on the lookout for the issues he reported.
     
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  13. ValueAnalyst

    ValueAnalyst Closed

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    #33 ValueAnalyst, Mar 24, 2018
    Last edited: Mar 24, 2018
    Please report back with pics.

    Everything I’ve read says Model 3 build quality has been significantly better than Model X rollout, and it has improved consistently.
     
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  14. cab

    cab Active Member

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    Sad that this is still the case at Tesla 6 years after the S debuted. A couple of my buddies and I all own Model Ses and have often opined "What the heck is going to happen if they just start cramming these things out and let the service centers just fix all the issues? The service centers are going to get overwhelmed!". In a new car I'd practically prefer serious mechanical issues requiring repair over paint body or general construction issues....sigh.
     
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  15. dan180

    dan180 Member

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    Struggling to find words for immature responses like this. Trolls and these responses go into the same bucket.

    See attached.
     

    Attached Files:

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  16. Bet TSLA

    Bet TSLA Active Member

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    I took delivery of my Model 3 back on Christmas eve. It was pretty much perfect (well, the software was a bit rough, and that's still true). From what I've seen and heard, that's what most people are getting. My replacement Model S, delivered a week later, had one minor problem which they quickly dealt with to my satisfaction. So far as I can tell, Tesla is improving quality over the years. I'm impressed at how well they are managing given their rapid growth. I hope it continues. And I think they're attitude is good.

    I'd be willing to bet that the OP becomes a very happy customer soon.
     
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  17. Kentucky3

    Kentucky3 Member

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    I’m anxiously awaiting my VIN for the very configuration you almost took delivery of. If it arrives this week and it’s 68xx, I’ll be Messaging you. :(
     
  18. JayyyDeee

    JayyyDeee Member

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    based on my Model S delivery there is no reason why OPs delivery is not possible
     
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  19. im.thatoneguy

    im.thatoneguy Member

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    Don’t fire the scratcher, mistakes happen. Fire the person who approved the scratch as acceptable for delivery.
     
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  20. xspace

    xspace Member

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    To help manage expectations, I think people have to realize that Teslas are not Audis or Mercedes. The fit and finish on Teslas is not the same, so you will need to ratchet down your expectations on that. I did with my Model X, which was shipped directly to my home. Sure enough, the problems that had been occurring with the new Model X's for one year were still in the Model X that I received. Fortunately, there was no scratching, but there were issues like green paint on the black rubber around the windows, a scraped rim (which they fixed the day before delivery, thankfully), a big piece of chromy trim bouncing around INSIDE my back bumper, squeaky falcon wing doors, squeaky middle seat back/forth movement, etc. The paint also suffers orange-peel, not even close to the quality of my old Audis or Mercedes. I considered wet-sanding the car on receipt, before I applied a full xPel wrap + ceramic coating, but ultimately opted on just the full wrap and ceramic. So, the paint isn't what I'd want from a new high-end car, but it's good enough. I applied the full wrap ($6.2K), because I was told that the Tesla paint just doesn't hold up to the winters, and will become sand-blasted looking in spots after 3y or so with Canada's sandy roads. Panel gaps are not the most even, plastic chromy trim doesn't perfectly line up, etc. What you can expect is bad-ass performance, quiet drive, great looks, over-the-air updates with new features. Maybe don't be too picky over and above that, and you'll be happy with your purchase. We're ecstatic with ours!
     
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