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Frequent sleep / connectivity issues

Discussion in 'Model S: User Interface' started by aneusomy, Apr 7, 2015.

  1. aneusomy

    aneusomy Member

    Joined:
    Nov 18, 2014
    Messages:
    28
    Location:
    Vancouver, Canada
    Hi guys

    Sometimes when I park and exit the car for even 10 minutes, upon returning to the car occasionally it seems like it went to ? sleep (either the main screen slow to respond to touches; a few times the T logo shown as if turning on) and I've lost 3G connectivity (drops to E or nothing). Maybe this explain why often I can't access the car from the iPhone app ("waking up") from home intermittently. Takes forever to regain 3G.

    i have specifically turned off the energy savings, and also set the "always connected" to on. I've rebooted the system a few times. I can't get this fixed.

    I believe I've been having this issue since at least firmware 6; anyone else experience this problem?

    I'm in Vancouver. It's a P85 (Sept 2014) pre-autopilot. Currently on 6.2 (2.4.136).

    Any suggestions would be hugely appreciated.
     
  2. jerry33

    jerry33 S85 - VIN:P05130 - 3/2/13

    Joined:
    Mar 8, 2012
    Messages:
    12,756
    Location:
    Texas
    I leave sleep on and never enable always connected. The main problem I have is that Tesla's servers sometimes don't seem to be available, so it never gets to the waking car message, but it's not that common 1/20 or so.
    If you have a 3G connectivity problem and your cell phone has good connectivity (assuming both use the same provider), it could be the antenna connections or grounding.
     
  3. aneusomy

    aneusomy Member

    Joined:
    Nov 18, 2014
    Messages:
    28
    Location:
    Vancouver, Canada
    Thanks, I'll ask the service centre to look into this. I have a feeling I'll get a brush off or something, even though this doesn't seem to be a common issue for people. If I understand correctly, most Teslas have pretty reliable connectivity?

    thanks!
     

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