Front control arms: how long to replace at SC?

[pnwadventures]

For those of you who had this done at the service center, how long did it take? Few hours, all day, or overnight?

 

[WAalseT]

Mine was done today at the Bellevue SC, along with cabin air filter replacement and a couple of minor rattle/squeak fixes. Dropped off at 10:30, was ready by 4:30

 

[pnwadventures]

Mine was done today at the Bellevue SC, along with cabin air filter replacement and a couple of minor rattle/squeak fixes. Dropped off at 10:30, was ready by 4:30

Super helpful! My appointment is also at Bellevue tomorrow 09:00.

 

[pnwadventures]

Did they do an alignment as part of this work?

 

[focher]

What did it take to convince the SC to replace the control arms? I was at a scheduled appointment just today and the advisor said if I couldn’t reproduce the sounds it periodically makes then they might charge me an inspection fee if they determined replacements weren’t necessary. I get the very infrequent clank when doing tight turns but not often enough to be able to record it.

 

[pnwadventures]

Mine was unmistakable. My invoice states they verified the complaint on a test drive.

 

[WAalseT]

Did they do an alignment as part of this work?

No, they said alignment isn’t needed

What did it take to convince the SC to replace the control arms? I was at a scheduled appointment just today and the advisor said if I couldn’t reproduce the sounds it periodically makes then they might charge me an inspection fee if they determined replacements weren’t necessary. I get the very infrequent clank when doing tight turns but not often enough to be able to record it.

I wanted them to fix a groaning noise when turning the steering wheel when backing out of the garage, and I provided a video. The SA said it’s the upper control arms & covered it under warranty.

 

[focher]

I wanted them to fix a groaning noise when turning the steering wheel when backing out of the garage, and I provided a video. The SA said it’s the upper control arms & covered it under warranty.

Interesting. I have something similar but it's so sporadic that capturing it is tough. Maybe it will become more recurring. I have a 2018 Performance, but with only about 21k miles.