Front USB not working

[Nate977p]

Not sure if anyone else has this... My front 2 USB are not working. USB worked on 36.2 and 39.5, then stopped working about after 5 days on 39.5. Stopped working about 2 days ago, got 39.6 today and still not working. Rears have always worked. Obviously tried both ports, different cables, different devices, ext with no luck.

While on an hour long call with support, they also noted that my maps update failed 19 days ago (before I got the car), firmware mismatch, and the fans are throwing errors. They are sending Ranger to look at USB to ensure it is not just a lose connection, but said good chance I will need to have the issue escalated to engineering due to map and firmware failure.

Just wanted to see if anyone has had anything similar?

Thanks all!

 

[Bluemoon]

I am experiencing the same issue. The front USB stopped working over the weekend. Please let me know why the outcome of your issue was. Thanks.

 

[Nate977p]

Oh nice! Someone else. I FINALLY have a scheduled visit on Tuesday

 

[ATechGuy]

I am experiencing the same issue. The front USB stopped working over the weekend. Please let me know why the outcome of your issue was. Thanks.

OMG, I'm SOO glad it's happening to others. I think it happened during 42.2. Power seems to cut in and out , so my phone just freaks out charging, no-charge, charging, no-charge, etc.

 

[ebmcs03]

I had it happen once with the new update. I rebooted the car and it seems to be working but I haven’t driven it much since.

 

[bluemonster]

I have never tried charging or using the front USBs up until now for the dashcam. The system doesn't even recognize the flash drive when I put it in.

 

[Nate977p]

It's in the shop now. Should know more tomorrow!

 

[Wildbill]

It's in the shop now. Should know more tomorrow!

It looks like from front USBs are not working also. I don't have the DashCam icon any more and the car does not recognize my USB music either.

I did a reset by pressing down both scroll wheels, but it did not work.

Nate977p, have you found out more from Tesla Service?

 

[bomquito]

Mine stopped working after the updates as well. The red dot for video recording has been off, replacing by an “x” along with the camera icon. Will try to reboot and give an update later on

 

[Tezlanian]

I think y'all should differentiate between front USB working and dashcam failing to work. There were known issues with the dashcam feature messing up the file system and incomplete files. Reformat the drives and see if it starts up. I've had no issues with the dashcam failing in the most recent update whereas before it was frequent.

 

[fjs21]

I tried a USB drive today with the two partitions formatted FAT32 for Music and Dashcam as per instructions on another thread. Everything worked briefly... I was able to listen to music and the icon appeared indicating the dash cam was 'live'.

Now both of the front USB ports appear to be dead My phone won't charge anymore and the other one connect to the USB drive doesn't even light up (it has a little orange LED that normally flashes during file transfer activity). I've tried resetting the display with the two scroll wheel push but to no avail. The USB drive was a Sandisk so not a no name brand.

Any ideas? (I've posted a question to Tesla support)

 

[Tezlanian]

I tried a USB drive today with the two partitions formatted FAT32 for Music and Dashcam as per instructions on another thread. Everything worked briefly... I was able to listen to music and the icon appeared indicating the dash cam was 'live'.

Now both of the front USB ports appear to be dead My phone won't charge anymore and the other one connect to the USB drive doesn't even light up (it has a little orange LED that normally flashes during file transfer activity). I've tried resetting the display with the two scroll wheel push but to no avail. The USB drive was a Sandisk so not a no name brand.

Any ideas? (I've posted a question to Tesla support)

If you're not even able to charge you definitely need to take it to the service center.

 

[Nate977p]

I got the car back today, but the GF did the pickup, so have not seen service ticket yet. Will look when I see it! But my front USB was fully dead, power and data.