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Front USB ports not working

Discussion in 'Model 3: Interior & Exterior' started by Rigor716, Mar 27, 2019.

  1. Rigor716

    Rigor716 New Member

    Joined:
    Mar 27, 2019
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    Location:
    Florida
    hi everyone!
    Just got the 2019.8.3 software update and now my front USB chargers are not working. Can not charge phone on either port and car won’t recognize the flash drive for the dashcam (previously was working). Has anyone else had this problem? Any recs?

    Thanks in advance!
     
  2. Knightshade

    Knightshade Well-Known Member

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    Have you tried turning it off and then on again?
     
  3. BTaylor32185

    BTaylor32185 Member

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    United States
  4. JesseDGreat

    JesseDGreat Member

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    Mar 19, 2019
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    Location:
    San Bernardino, CA
    Im getting the same issue. Updated to 2019.8.3 and now my JEDA wireless pad isnt charging. I took my phone and plugged it in directly with no luck. I dont have a dashcam set up but I plugged in a USB drive and the light on it was flashing....so maybe its enough power for a drive but not a phone???
    I reset ( with the two scroll wheels ) but no change.
    I have a Model 3, AWD, Dual Motor
     
  5. JesseDGreat

    JesseDGreat Member

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    FYI
    A response for the Jeda Team:

    So, with the 8.1+ /9.0 software, it seems people are having issues with their front USB ports when it comes to power and data switching. For example, with a wired connection it will work, however with a wireless charger of any kind the mode seems to switch to data and not power, thus disengaging the wireless charger. We have tested our charger, a samsung charger, and 3 other competing devices to find they all have the exact same issue. The back ports, however, remain the same and capable of charging as they only serve as a power source and not a data source.

    The solution we have found so far is to use a USB splitter or hub, which reengages the power mode. We are working to establish contact with Tesla to discuss the USB port anomalies occurring with their newer software versions.

    We are also working with our engineers, and our suppliers to find out what we can.
     
  6. JesseDGreat

    JesseDGreat Member

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    Location:
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    One user on another post said that the cables that Jeda gives with the wireless pad is data and power. A fix is just to swithc the cables to powered ones.....
     
  7. Rigor716

    Rigor716 New Member

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    Florida
    Thank you for the update! Hopefully this will be resolved soon. I went out and bought a splitter and restored the wireless charging but no luck with the dashcam
     
  8. Lee_B

    Lee_B Supporting Member

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    Nov 22, 2016
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    Location:
    Springfield VA
    Same here. My charging pad isn't providing any power
     
  9. Tim Hyatt

    Tim Hyatt Banned

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    Sep 25, 2018
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    Drive San Jose
    this issue can be solved by using a USB hub or splitter. i just saw this on taptes website
     
  10. Firemansim

    Firemansim Member

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    Location:
    Oregon
    I have lost data, but charging still works (stock cables). So no dash cam or gamepad. Got 2019.8.5 3aaa23d last night and it didn't fix the problem.
     
  11. HAWX 12

    HAWX 12 Member

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    Location:
    Kailua Hawaii
    On 2019.8.5 and trying first time to get USB/micro sd card to record any cam footage.
    Fat32 etc all done but I can't get dashcam icon to show up.
    Reboots, reformats, folder named TeslaCam, etc
    Blue light on my sd card adapter lights up for a minute but then goes out.

    Taptes wireless charger pad not working, lights keep blinking off/on. Back usb's have power. I disconnected it untiI get a splitter with 1 leg for power only.

    I'm thinking it's related to the car, not my process.
     
    • Love x 1
  12. TomReagan

    TomReagan Member

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    Location:
    San Jose, CA
    Same issue. Any workaround to get the dash cam to working/record again?
     
  13. HAWX 12

    HAWX 12 Member

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    My taptes ended up working after an update. I have the USB splitters, one wire is only charging, 1 wire is charging and data transfer. Can't mix them up. Reboot, and reformat is my only advice.
     
  14. moomber

    moomber Member

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    Jul 10, 2018
    Messages:
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    Location:
    California
    I'm on 2019.40.50.7, front usb suddenly decided to stop working this past weekend. By not working i mean:
    - dashcam icon doesn't show (same USB drive works on another tesla vehicle)
    - phone plugged into either USB port does not charge (yes iphone is unlocked and running)
    - tried reboot and deep reboot and turn off car (safety shutoff) and reboot, no dice

    Couldn't tell what could have caused it, but after leaving the car usb unplugged in for 12+ hour, it started working again !

    Not sure what could have 'shorted' it that requires a wait for undetermined time to 'reset'

    Any feedback or similar experiences would be appreciated.
     
  15. twistedskipper

    Joined:
    Mar 25, 2019
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    Location:
    Colorado
    Be sure to try different cables if it happens again. To eliminate a flaky cable/connector as the culprit.
     
  16. lolder

    lolder Member

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    Location:
    SW Florida
    M3s have circuit breakers that reset automatically.
     
  17. moomber

    moomber Member

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    Location:
    California
    ... and it stopped working again .. wondering even if it comes back later, if the USB hub has gone bad ?
    Not too sure if a USB-sd-adaptor + iPhone lightning cable can cause shorts like this.
     
  18. mcjackman

    mcjackman New Member

    Joined:
    Jan 16, 2020
    Messages:
    1
    Location:
    Tallahassee
    Having the same problem as moomber! Neither front USB are working with the original, stock cables now.
     
  19. ash1057

    ash1057 Member

    Joined:
    Dec 11, 2019
    Messages:
    34
    Location:
    Anaheim
    My front USB ports stopped working this morning as well... I've done both two button and two button with brake reset. I'm going to power it off overnight to see if that helps... If not I'm scheduling a service appointment.
     
  20. jeremymc7

    jeremymc7 Member

    Joined:
    Feb 3, 2013
    Messages:
    843
    Location:
    U.S.
    Similar here. Got a TapTes Wireless Charger today and my left port won't work anymore. Swapped ports on charger, cable, splitter and only things plugged into right port work.

    Sigh.
     

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