I get that it's frustrating, but that's just how Tesla does business. It's not personal.
I think that is partly the problem with Tesla’s current customer service approach. It is very impersonal.
They communicate via texts or via the Tesla app. No real human beings to talk to, in case you have any questions. I’d venture to say that most people want to know exactly the cause of their car problems as soon as possible.
Don’t get me wrong, as I think the Service Centers do a reasonably good job of helping, but that is not all there is to good customer service.
It’s something they may consider improving in years to come, if they care about their Customer Service ratings.