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Frustrated with delivery and UPS logistics.

Discussion in 'Model S: Ordering, Production, Delivery' started by nolngrgrsngslde, Jan 1, 2013.

  1. nolngrgrsngslde

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    I know this has been talked about in various forums but i don't know if it has its own thread.

    Car supposedly was put on transporter on DEC 22nd. It still has not yet made it to the east coast hub.

    They still need to detail and charge it. That may take a few days.

    Then they must schedule another truck to bring it to me. No one knows when that would happen.

    My DS has not offered much, it appears as if they don't have much info. I have to ask for updates, they don't come on their own.

    Something is not right about this delivery, especially in light of the fact that some people received their cars within 4 days of shipment. Maybe that was before UPS.

    I keep thinking, what did i do to deserve this. Maybe i should not have paid them until they deliver it.
     
  2. steve841

    steve841 Active Member

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    It took mine almost 2 weeks to make it to me once shipped and I live 10 miles from the Dania, FL service center where it was delivered..... I wouldnt worry. Just make sure you go over the car before accepting it.
     
  3. nolngrgrsngslde

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    Thanks Steve, that is helpful.

    On the "accepting" part, what are our options:

    Can i say, take it back and return it fixed? or, get me another car?

    Again, this may have been discussed elsewhere, if so and someone can provide a link, It would be appreciated.

    Thanks.
     
  4. Krugerrand

    Krugerrand Active Member

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    Some of your issue may be the time of year. Not all people work as diligently during the holiday season as many of the Tesla employees and it seems that your car is currently out of the hands of your DS.

    As frustrating as it is, just try to keep things in perspective and know that you'll be getting it soon. Happy New Year!
     
  5. Lyon

    Lyon 2016 S P100DL, 2016 X P90D

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    I'm in a similar boat, though not as bad. My car was shipped on the 27th and live a mere 8.5 hour drive from the factory! My car is currently held hostage by UPS in the Portland hub. Okay, it's not really a "hostage" but it's stuck there. MY DS has guessed it'll be thursday or Friday.

    Tesla is still getting used to the way UPS does things and it seems like they're doing it slower and more inaccurately than any of us would like.
     
  6. jerry33

    jerry33 S85 - VIN:P05130 - 3/2/13

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    UPS is noted for being cheap, not for being fast.
     
  7. Lyon

    Lyon 2016 S P100DL, 2016 X P90D

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    I dunno, they get me my Amazon crap pretty quickly. Then again, I've never use them for anything this big before. ;)
     
  8. jerry33

    jerry33 S85 - VIN:P05130 - 3/2/13

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    I use them a lot for that too, and if you just get the base delivery it's usually under ten days (as opposed to about three days for FedEx's base delivery). I'd expect a bit longer for something like car because they're not just throwing it on the regular truck that makes rounds.
     
  9. Lyon

    Lyon 2016 S P100DL, 2016 X P90D

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    Yes, my understanding is that UPS really acts like a general contractor here. They do the logistics and pick/pay the drivers but they don't actually employ the driver or own the trucks. Right?
     
  10. jerry33

    jerry33 S85 - VIN:P05130 - 3/2/13

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    That is my understanding as well. That's why I expect it to be slower than normal UPS delivery.
     
  11. silbenny

    silbenny Member

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    So can we contact UPS directly with our Bill of Lading to 'track' the car?
     
  12. Lyon

    Lyon 2016 S P100DL, 2016 X P90D

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    Not that I know of. It seems to me like my DS isn't even able to track the car in real-time. He has to contact someone else to get a location.
     
  13. Odenator

    Odenator P2607

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    Yup, my delivery in Portland was messed up by UPS his weekend. I drove down on Friday to collect my car at a friends house. However, UPS wouldn't release it from the Swan Island hub due to paperwork issues. Jerrod, the manager of the Washington Mall store had to drive up with a trailer to get my car out around 7 pm that night. I got my car the next day. Other than that, Tesla forgot to include a 6-50 adapter and I'm stuck trickle charging till FedEx delivers it tomorrow .
     
  14. alset

    alset Member

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    UPS Autogistics is used to ship the cars - a subsidiary of UPS Logistics:
    http://www.ups.com/content/us/en/bussol/browse/autogistics.html

    It looks like they started around 2000 when UPS & Ford worked together on car transport logistics. Unclear how many car companies use them today.

    My car apparently left the Tesla factory on 12/20 and is currently in Oak Island Junction, New Jersey (on the way to Boston) per my Tesla delivery specialist. I got the first update on this since 12/20 today although I asked several times. I guess Autogistics are behind on their "8 days to anywhere in the US" promise, even with 2 holidays and a day lost to the storm. 13 days by Wednesday and counting (no phone call yet). That said, they are still well withing the delivery window I was first promised which started on 12/31.

    I'm guessing UPS Autogistics has no intention of getting into the consumer tracking business since it could only generate headaches for them. It will be up to Tesla to work directly with their delivery companies to allow for better tracking through teslamotors.com, something you would expect given that companies like BMW already do this. My last order from Germany allowed me not only to track at the factory/prep center but also to track the ship the car was on across the Atlantic!
     
  15. nolngrgrsngslde

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    Even when they contact someone, they do not get much in details. Yesterday my DS was finally able to tell me: "The truck is making its way through the Ohio area".

    I'd like to know when it is scheduled to reach the hub; which hub; when is it scheduled to leave the hub...
     
  16. Electric Machete

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    Thank you for this post. I didn't realize that Tesla was having such a difficult time tracking cars after they shipped. I was blaming my DS for being either lazy or uninterested in getting me an ETA. I have sent about five emails asking for an update and occasionally I will get a "the driver hasn't called me back" response email.

    But can't Tesla remotely track their vehicles? They should be able to find the cars themselves.
     
  17. nolngrgrsngslde

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    I mainly started this post in lieu of getting mad at my DS.

    that is a great idea, if you can track an i-Pad traveling down the road, you should be able to track the car. I suggest you start a post on that specifically.
     
  18. Doug_G

    Doug_G Lead Moderator

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    Not if they're inside a metal box. See Faraday Cage.
     
  19. dsmith2189

    dsmith2189 Active Member

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    Why not just release the Phone App and we can track our own cars...
     
  20. mknox

    mknox Well-Known Member

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    Exactly! I knew someone who had his GMC Envoy stolen and carted off in a shipping container. (He saw them drag it into the container from his hotel room, but decided against challenging the thieves on his own, and called police). OnStar was unable to track it.
     

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