@azred
I had the same conversation with my tech after my 2nd camera install and he said the same thing as yours. I also called my SC and asked to speak with the SC Mgr. She was " in a meeting ", I was told, and would call me back. It must be a very long meeting since that was 2 days ago.
It's unconscionable that Tesla leadership treats us Owners so disrespectfully.
I was able to finagle a call and speak with a Tesla Customer Support guy who was in Salt Lake City, and in Software Support dept. He seemed empathetic to our plight, but also said his team is in the dark as well as us.