I chatted with an agent today and you can read the transcript. It appears they are not even trying anymore...
- Hello my name is Landon and I will be assisting you today.
How can I help you?
I would like to buy Full Self Driving for my December 2016 Model S P100DL with AP 2.5, but it shows as $3k on my account page.
ELon tweeted that would be $2k.
(for my model that already paod for Enhanced auto pilot.
I am happy to help with that. First, so I can pull up your account, can I get either the last six digits of your VIN number or the phone number associated with your account?
- 10:17 AM
Unfortunately the $2,000 price is only for the original owner of the vehicle.
That is not in his tweet. Sounds like another lawsuit.
Why would the original owner be afforded more benefits?
- That is a policy decision that we have made. I apologize if this has caused you any inconvenience.
Is there anything else we can help you with?
I am fairly certain you have not helped me. You are putting words in my mouth by saying you have already helped me.;
Who made this policy decision?
- It is a decision that was made when the price changes were made.
Are there any other question I can answer for you?
Why am I being treated worse as a second owner?
I have paid a portion of that upgrade. Cars with more options are worth more than less on the used market.
Part of the value of a used Tesla is the ability make refinements down the road via software updates.
Do you have a manager or supervisor I can speak to?
I can request that a supervisor reach out to you if you would like.
- Okay I will request that for you.
- If you would like to speak to a manager as soon as possible you can call into our customer service team.
I would like to chat with them now.
They are not available to chat at this time, as I said if you would like to speak to a manager as soon as possible you can call into our customer service team.
I am not sitting on hold for two hours like last time!!!
Make an appointment. Have them call me.
- As I stated to speak to someone in person on the phone we ask that you please call.
That is not possible.
Landon. How good is your customer service?
This request and answer is the example.
- If you would like to speak to someone please call in as we are not able to assist you further via a chat.
PLease schedule them to call me.
That is not possible at this time.
Please call in to speak to someone as soon as possible. If there is anything else we can help you with please let us know.
- Chat Ended by Agent