like many of you, I have been obsessed with getting a Model X for many years and am totally excited that the Sigs are beginning to configure their vehicles. However, a change in the Ranger and Valet service policy make maintenance costs so high for people far away from a service Center that, for the very first time, I am questioning if I should go through with the purchase. It is very difficult to find the new policy in writing, but people are reporting that service stations are trying to charge for ranger and valet service at a rate of $3 mile one way (see quote at the bottom). At over 100+ miles away, I might be able to stomach the cost if it were not for a second more disturbing claim. It appear this cost is incurred even if it is for work done under warranty. If that is true, I believe that TM's will lose many sales or create many unhappy customers who more than 65 miles from a service station.
Here is a thread on it.
Change of Policy on Tesla Ranger Service
I am posting in this forum instead of that one because this policy is so unclear now, I really thought all the potential Model X owners in my same boat should know of this change or at least get something in writing from their service rep if they claim the old rule which was $100 for ranger visits regardless of distance might still apply.
Ok, now for a brief vent. Don't read past this point if you don't want to hear it. On the one hand, level headed people like Bonnie have voiced their opinion that the years of delay would help us get a more refined Model X and larger more robust Super Charger network. I appreciate and agree with this viewpoint. On the other, I have watched the cost of the vehicle's options sky rocket from when the Model X was supposed to come out. So we are paying for that refinement. Also, by having to wait, programs like the awesome unlimited ranger service no longer are an option. And now, just before being able to configure my Model X, it looks like the flat $100 for ranger visits is being phased out. I feel frustrated that now after years of waiting and so wanting the Model X, it might now be out of reach. My hope is that this thread turns out to be one big fat wrong rumor and the $100 a ranger visit is still TM's policy.
Here is a quote from a site that spells it out:
Tesla Letter To Raises Several Questions | CleanTechnica
In a nutshell, until recently Tesla had been touting the ranger service as the means for people who don’t live close to any service center to get service. (Many people had asked about this before purchasing.) The policy had been that ranger service would cost $100 maximum, and I believe that it would be provided for free if the issue was a warranty issue. (That’s what I had been told, and some others as well, but perhaps not everyone was told that it would be free under those circumstances.) Additionally, if the service could not be taken care of on site, the car would be trucked to the nearest service center, and trucked back, also at no charge, and with a loaner car provided, if needed.For many people who live in areas a great distance from service centers, knowing we could get service, when needed, for at most a $100 fee, which at times would also include a loaner car, was the selling point that eased our minds enough to purchase a six-figure car, with no service available for hundreds of miles. Now Tesla has officially changed their policy, and is attempting to charge us $3.00 per mile one-way to valet our cars, or send a ranger. For me that would be over $600 every time I need something–including warranty work–done on my car, and of course it is more for others.
Here is a thread on it.
Change of Policy on Tesla Ranger Service
I am posting in this forum instead of that one because this policy is so unclear now, I really thought all the potential Model X owners in my same boat should know of this change or at least get something in writing from their service rep if they claim the old rule which was $100 for ranger visits regardless of distance might still apply.
Ok, now for a brief vent. Don't read past this point if you don't want to hear it. On the one hand, level headed people like Bonnie have voiced their opinion that the years of delay would help us get a more refined Model X and larger more robust Super Charger network. I appreciate and agree with this viewpoint. On the other, I have watched the cost of the vehicle's options sky rocket from when the Model X was supposed to come out. So we are paying for that refinement. Also, by having to wait, programs like the awesome unlimited ranger service no longer are an option. And now, just before being able to configure my Model X, it looks like the flat $100 for ranger visits is being phased out. I feel frustrated that now after years of waiting and so wanting the Model X, it might now be out of reach. My hope is that this thread turns out to be one big fat wrong rumor and the $100 a ranger visit is still TM's policy.
Here is a quote from a site that spells it out:
Tesla Letter To Raises Several Questions | CleanTechnica
In a nutshell, until recently Tesla had been touting the ranger service as the means for people who don’t live close to any service center to get service. (Many people had asked about this before purchasing.) The policy had been that ranger service would cost $100 maximum, and I believe that it would be provided for free if the issue was a warranty issue. (That’s what I had been told, and some others as well, but perhaps not everyone was told that it would be free under those circumstances.) Additionally, if the service could not be taken care of on site, the car would be trucked to the nearest service center, and trucked back, also at no charge, and with a loaner car provided, if needed.For many people who live in areas a great distance from service centers, knowing we could get service, when needed, for at most a $100 fee, which at times would also include a loaner car, was the selling point that eased our minds enough to purchase a six-figure car, with no service available for hundreds of miles. Now Tesla has officially changed their policy, and is attempting to charge us $3.00 per mile one-way to valet our cars, or send a ranger. For me that would be over $600 every time I need something–including warranty work–done on my car, and of course it is more for others.
Last edited:
