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FYI: Roadside Assistance Long Wait Times

Discussion in 'Model X' started by travwill, Dec 2, 2018.

  1. travwill

    travwill Active Member

    Joined:
    May 1, 2015
    Messages:
    1,314
    Location:
    Chicago, IL
    Just FYI for rest of owners to be aware also or may know already, Tesla Roadside Assistance can really vary it seems. Had to use it for first time this weekend (yesterday) since had a piece of metal insert into the sidewall of our rear driver side tire.

    Called Roadside, hit the 1# for need assistance due to being unable to drive, and then had to listen to hold music for ~45 minutes before heard a human voice. First, it is all music, no estimate, and no update on queue position. Pretty disappointed with this part of the service as have used OnStar for service in a similar situation and had to wait about 5 seconds for a human assistant.

    The actual ability to do a loaner wheel/tire swap worked out well within about 2 hours later though. Have to pick up a new tire this Mon/Tue and return the loaner.

    Just FYI for owners as I'd expect this long wait potentially if on a road trip, perhaps make sure your phone is charged up well always, and know that it could take a while.
     
    • Informative x 1
  2. jajabor

    jajabor Member

    Joined:
    Nov 30, 2015
    Messages:
    114
    Location:
    San Ramon, CA
    45 minutes of music? That's unacceptable. I haven't called the Roadside recently but had similar experience every time I called Dublin, CA Service Center (nearest SC). I stopped going to Dublin and go to Fremont SC now.
     

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