A Tesla Ranger is coming by today to replace my windshield. I called him first thing this AM to ask how the insurance should be handled. At least in my area, the customer pays out of pocket and then seeks reimbursement from the insurance company. The Ranger recommended that I call my insurance before his visit and square away details. We then realized that Tesla had not yet prepared a repair estimate ... Brian the ranger took care of that quickly, and then I called Progressive.
Progressive sub-contracts all glass repairs to Safelite, and calling Progressive to open a claim is quickly shunted to 'Safelite solutions' for administration. Safelite opens a claim but then it becomes messy if Safelite is not going to perform the repair. I was notified that I would be liable for any excess charges beyond what Progressive has agreed to pay Safelite, but they did not know what the Safelite payment was. I was told to call Tesla, who could call a Safelite shop. A few terse words later, the Safelite rep tracked down a Prog Tel # for the 'glass resolution team.' That Rep immediately knew that not only would Prog pay the full Tesla bill (minus the deductible), but in fact Prog recommended that Tesla perform the repair and NOT Safelite due to camera recalibration.
Useful info
Progressive is a huge company, and its parts do not communicate well.
If you open a case with the app, stay with the app when you submit your documentation and claim.
Likewise, if you open a case via the website, stay with the website when you submit your documentation and claim.
If you open a claim by telephone, ask the rep how to submit the documentation and claim.
Mixing and matching does not go well.
Progressive sub-contracts all glass repairs to Safelite, and calling Progressive to open a claim is quickly shunted to 'Safelite solutions' for administration. Safelite opens a claim but then it becomes messy if Safelite is not going to perform the repair. I was notified that I would be liable for any excess charges beyond what Progressive has agreed to pay Safelite, but they did not know what the Safelite payment was. I was told to call Tesla, who could call a Safelite shop. A few terse words later, the Safelite rep tracked down a Prog Tel # for the 'glass resolution team.' That Rep immediately knew that not only would Prog pay the full Tesla bill (minus the deductible), but in fact Prog recommended that Tesla perform the repair and NOT Safelite due to camera recalibration.
Useful info
- Prog glass resolution team: (855) 279-3317
- Open claim with Prog via telephone or App
- Repair through Tesla service center (or in my case, a Ranger visit) and pay via credit card
- Submit invoice for reimbursement through email ([email protected]), App or website. Include Claim# and 'request for reimbursement' as part of documentation.
- If for some reason a person chooses to have Safelite perform the windshield replacement, camera calibration will not be done and it might lead to a needed Tesla service. I would not want to be in the position of then having to argue with Progressive over reimbursement for the calibration.
Progressive is a huge company, and its parts do not communicate well.
If you open a case with the app, stay with the app when you submit your documentation and claim.
Likewise, if you open a case via the website, stay with the website when you submit your documentation and claim.
If you open a claim by telephone, ask the rep how to submit the documentation and claim.
Mixing and matching does not go well.
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