Background. My order is, for now, what I want it to be but I fat-fingered the payment option (about June 30th, order was put in June 27) and the website has never allowed me to change that. I am borrowing part of the purchase price, and also wanted to check what Tesla will give me for a rate. I waited 3 weeks for the phone lines to die down before even trying. Still wasn't working out trying it this week, so I decided to try save time by just visiting the showroom. The lady there was very helpful. First, confirmed I don't yet have a VIN (or delivery specialist assigned). I do have an inside sales person assigned and she emailed my concern to them. Within minutes she got a reply and has that note attached to my file. I also have a delivery specialist assigned, now. Please use appropriately, don't make them regret helping me , but confirming a friendly face-to-face can help if you're having difficulty getting through on the phone. P.S. The Service Center isn't able to help with this stuff, it has to be the sales team.