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I've charged my MY a few times now with the replacement unit and no issues.I understand your point, but I also want to make sure they actually have it fixed before I get another one. Since you just got yours on Wednesday, please keep us posted on how it performs over the next couple weeks.
Do you mind linking or messaging me the # you called? I’m having the same issue and Tesla support has been unresponsive to email.
Hi All,
We own a model Y for close to one month with no charging issue up until last night (6/28). Gen 3 Wall Connector stopped charging due to overheating (3 red blinks) fault code exactly 30 minutes after initial charge in three separate occasions (at 12:30 AM, 8:20 AM, and 8:50 AM). No issue charging with regular mobile 110V plug. Called Tesla support and was told to contact electrician / installer to make sure that proper conduit and wiring were installed before calling charging support at 510-249-2490.
Electrician came and checked to make sure all connections were secured properly and called charging support, Was told that the new firmware would fix this issue. My old firmware was 0.8.4+g8984eea7a4b342 and the new firmware is 0.8.54+g46f395de1d5760. As per tesla's request, I waited for 2 hours after the firmware update before recharging the car. if this doesn't work, tesla is going to send mobile service to replace the charger. Will keep you posted.
Yup. I'm just assuming they wouldn't send out a return label email if they weren't also sending a new unit?I believe that return label is for you to return your unit once the new one arrives. If I were you I would call them once a week for an update. Like I said earlier I waited for a whole month before I called them back and they said they never followed up and sent the new one out. So I would call just to check on it.
Just checked mine, still has original firmware. Does it update by itself or do I have to do something ?Glad yours is working well. I tried mine again last night after getting the new firmware (1.3.0). On the plus side, it maintained 37-40A throughout the entire 4 hours of charging, but as before it only stayed at 48A for the first 30 minutes or so unfortunately.
Hi All,
We own a model Y for close to one month with no charging issue up until last night (6/28). Gen 3 Wall Connector stopped charging due to overheating (3 red blinks) fault code exactly 30 minutes after initial charge in three separate occasions (at 12:30 AM, 8:20 AM, and 8:50 AM). No issue charging with regular mobile 110V plug. Called Tesla support and was told to contact electrician / installer to make sure that proper conduit and wiring were installed before calling charging support at 510-249-2490.
Electrician came and checked to make sure all connections were secured properly and called charging support, Was told that the new firmware would fix this issue. My old firmware was 0.8.4+g8984eea7a4b342 and the new firmware is 0.8.54+g46f395de1d5760. As per tesla's request, I waited for 2 hours after the firmware update before recharging the car. if this doesn't work, tesla is going to send mobile service to replace the charger. Will keep you posted.
We've had the same experience. New Gen 3 charger, 50 amp breaker, #6 wire, set for 40 amp charge. Worked perfectly for 7 weeks and then on September 12th started the 3 red blinks with a cutback to 20 amp charging. Charger is warm but not hot. Have read the complete thread but still not certain as to the solution. Is it hardware or firmware? Seems some people install new units that subsequently fail while others see a firmware update as the issue. I'm surprised that Tesla hasn't pinpointed it.Hi All,
We own a model Y for close to one month with no charging issue up until last night (6/28). Gen 3 Wall Connector stopped charging due to overheating (3 red blinks) fault code exactly 30 minutes after initial charge in three separate occasions (at 12:30 AM, 8:20 AM, and 8:50 AM). No issue charging with regular mobile 110V plug. Called Tesla support and was told to contact electrician / installer to make sure that proper conduit and wiring were installed before calling charging support at 510-249-2490.
Electrician came and checked to make sure all connections were secured properly and called charging support, Was told that the new firmware would fix this issue. My old firmware was 0.8.4+g8984eea7a4b342 and the new firmware is 0.8.54+g46f395de1d5760. As per tesla's request, I waited for 2 hours after the firmware update before recharging the car. if this doesn't work, tesla is going to send mobile service to replace the charger. Will keep you posted.
This was my experience. The new one showed up at the door a few days after I got a return label email.Just got off the phone with tech support and said he was pushing out the 1.30 update to my connector, but that this will NOT be the final solution. However, the new update will allow me to charge at a higher rate (i.e. 32 amps). He said I will need to wait for 2 weeks to get an email with a return label THEN a week later I would receive the new connector unless some other issue is found with my charger; in that case, I would get a phone call within a week.
The reason for the long process is that Tesla needs to confirm with the manufacture of the connector that the new unit being sent to me will not fail like the first one. Sounds like a manufacturing defect that will NOT be fixed with a software update.