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Gen2 Wall connector does not open MY charge port

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We have had the car about a week (Yay!) and the gen 2 wall connector worked fine until yesterday when the button on the charger does not open the charge port. I can still open the port from the car display and the charger works fine otherwise. I power cycled the charger and verified I can see it on the LAN. Any suggestions?
 
The car must be unlocked in order to open the charge port via the charger. You must also bring it close to the charge port door, I think.

You can check the UMC connector that came with the car, see if that works. The opener button uses a via radio signal, like a garage door opener.

If your unit is defective, well, you will need to call support and get a new one. If your car is defective, then you need to take it for service.