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Gen2 Wall connector does not open MY charge port

Stevie Jewel

Member
Mar 24, 2020
31
15
Santa Cruz
We have had the car about a week (Yay!) and the gen 2 wall connector worked fine until yesterday when the button on the charger does not open the charge port. I can still open the port from the car display and the charger works fine otherwise. I power cycled the charger and verified I can see it on the LAN. Any suggestions?
 

user212_nr

Active Member
Aug 26, 2019
1,407
748
US
The car must be unlocked in order to open the charge port via the charger. You must also bring it close to the charge port door, I think.

You can check the UMC connector that came with the car, see if that works. The opener button uses a via radio signal, like a garage door opener.

If your unit is defective, well, you will need to call support and get a new one. If your car is defective, then you need to take it for service.
 

SilverString

Member
Mar 29, 2020
256
142
Bee Cave, Texas
Funny thing, when I took delivery of my MS at my home the Tesla Delivery Specialist had exactly the same problem, got on the phone to cal the service center when it hit him the car had to be unlocked for the charging wand to open the port. Easy mistake to make.
 
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