Appreciate the info and did call. What can I say except I am really disappointed in the outcome to say the least.
Waited for about 30 mins for a callback, no problem. Was asked the usual for identification of myself and the wall connector, no problem. Waited for about 20mins+ for them to get back to me saying everything looks normal and need to escalate this however they want pictures of the voltages from the app, close up clear picture of the contacts of charging handle and finally a picture of my receipt.
I asked how long would this take and they said we are very busy so about 10-12 days before I get a call back, which would probably only be more questions and trouble shooting once again delaying a simple exchange.
I have another unit at my office so I swapped them out, (face plate with charge cable) Works fine. This eliminates any concerns with wiring or voltage being input into the wall connector. Obviously the unit is bad but still need to jump through all the hoops to get a diagnosis and eventual replacement. Will keep you posted on how long this actually takes before they give me a replacement/fix.
Decided to simply place an order for a new one and sort this out with them as the alternative is going to take a couple of weeks at best and that is only if they have wall connectors in stock at that time. Luckily they had stock when I placed the order last night. Worse case scenario is I will have a spare wall connector.
I plugged in my 110v unit that came with the car last evening, got a whopping 8% put back in after about 12hrs time. 48% to 56%) Just way too slow for my needs as my wife will probably burn up 35-40% of that today.
