Not so sure it is this chaotic. I have 2nd delivery scheduled for Sept 27th. VIN assigned on the 20th as expected. Several follow up calls from the Tesla rep to make sure everything is in order. From my perspective they are being pretty thorough to be sure the delivery is not missed. Actually much more followup than on my first Model 3 delivery in the spring. Let see how it goes on the 27th!
Although, I am a little concerned about the inventory cars given people are still waiting for ordered cars. Given the limited configurations you would think they could match these to orders.
It is at least that chaotic. (Bear in mind, I'm extremely positive and long. This is just the facts, gentlepeople.)
We are day 1 line waiters and existing owners.
Aug 30, we changed our configuration to add the Performance upgrade package to our performance M3. (My fault, I misunderstood what the options were).
Sept 6, scheduler A informed me that our car would be available between today (22nd) and 29th.
Around Sept 10, the web site still shows the old configuration, so I called and spoke to someone who said it usually takes a couple of weeks for the web site to update.
Sept 17, scheduler B tells me the car will be delivered on the 19th or 20th. Web site still shows the old configuration. So I call again.
Phone person C puts me on hold for about half an hour (note: all phone calls take about 15 minutes before talking to the first person) to call the delivery specialist (note, not A or B). C tells me that yes, the configuration change is in the system correctly, and the delivery specialist will call me soon.
Sept 18, no call from delivery specialist, so I call again. In the meantime I've drawn down our line of credit to pay for the car. Phone person D sends a message to DS who isn't answering the phone. Later, I hear from DS (in Las Vegas, I'm in San Diego), who tells me there is no such vehicle to be delivered. At least I know this person's name and have an email address for him
19th, radio silence. 20th, I email to request an update on what's going on.
That's it. No answer to that email.