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Geniepoint Charging Issues

Rydell

New Member
Jun 28, 2021
2
0
Cumbria
M3LR - Using CCS

Sadly there aren't superchargers everywhere - and I've been trying to use a genie point public charger close to my office for the past couple of weeks. Every time, despite connecting (eventually but that's another story!) the charging completely stops after 10-15 minutes, despite having got nowhere near to fully charging my car.

Has anyone else experienced similar problems?

Geniepoint are trying to tell me its a comms issue with the car, but I haven't had these problems with the other non-testa chargers I have used (mostly Instavolt - excellent in my experience BTW)
 

bctomuk

God
Apr 24, 2021
43
23
United Kingdom
I've never successfully managed to get a Genie point to work properly!

(1) The interface is shocking... having to log onto a website to start it going
(2) None of the charging points or connectors ever appear to be numbered so you've no idea which one your trying to use
(3) You have to top up in order for it to work, and then for some reason it doesn't use this money and charges you again
(4) I ordered a RFID fob from the website which cost £9 and I was charged again for this even though I have money in my online account. I haven't managed to summon the courage to try this yet.
 
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Jason71

Active Member
May 8, 2019
3,072
3,078
Shropshire
My parents just bought their first EV. I took them to the nearest 2 rapid chargers a Geniepoint and an Instavolt to show them how bad it can be and how simple it should be. I will let you figure out which one I used for which example....
 
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Reactions: 26ct2143 and Jez_GB

NewbieT

Active Member
Aug 16, 2019
1,197
836
North West
I’ve had a Geniepoint charge for 30 mins so or any just that one machine is the issue.

Agree the interface is rubbish but linking your Tesla RFID keycard is a nice touch once you’ve sorted it.
 

yfwt

Member
Apr 8, 2016
125
67
United Kingdom
Oh really I’ve had decent experience using geniepoint in Morrisons in my 2021 M3LR but I’ve not done more than a 15 min charge I could try and report back? - BP pulse however 😡😡😡
 

yfwt

Member
Apr 8, 2016
125
67
United Kingdom
I've never successfully managed to get a Genie point to work properly!

(1) The interface is shocking... having to log onto a website to start it going
(2) None of the charging points or connectors ever appear to be numbered so you've no idea which one your trying to use
(3) You have to top up in order for it to work, and then for some reason it doesn't use this money and charges you again
(4) I ordered a RFID fob from the website which cost £9 and I was charged again for this even though I have money in my online account. I haven't managed to summon the courage to try this yet.
I agree with the top up and rfid card charge is ridiculous and excessive :-/
 

Blokie

2021 M3LR
Nov 7, 2020
202
107
UK
I use the one in Guisborough on a semi-regular basis (maybe once a month) and I've never had any issues with it. I often charge for between 20 and 40 minutes.
 
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Reactions: yfwt

yfwt

Member
Apr 8, 2016
125
67
United Kingdom
I’ve had a Geniepoint charge for 30 mins so or any just that one machine is the issue.

Agree the interface is rubbish but linking your Tesla RFID keycard is a nice touch once you’ve sorted it.
So how does that work? Intrigued now… get their RFID card then then link to your Tesla’s RFID key card? 🤔
 

NewbieT

Active Member
Aug 16, 2019
1,197
836
North West
The procedure was something like on the website /app (same thing) choose the charge point, set it into a certain mode, wave your Tesla keycard card (or other RFID card) against the machine’s card reader. Once associated you can charge without the app. No need to buy their RFID.
 

Ticked

Member
Jan 25, 2020
21
23
Kent
The procedure was something like on the website /app (same thing) choose the charge point, set it into a certain mode, wave your Tesla keycard card (or other RFID card) against the machine’s card reader. Once associated you can charge without the app. No need to buy their RFID.
….but you still need to find a GeniePoint charger that works.
 

yfwt

Member
Apr 8, 2016
125
67
United Kingdom
Being a fellow Forum member I did my duty to try my local Geniepoint charger and stayed there over 20 mins to see if it cut me out - all seems fine! 🤞🏼 I’ve got to say I think if you look on plugshare it depends on where the charger is located and it relies on 3/4G mobile data to communicate to your phone app. All in all it’s worked for me and am confident in using this network again in the future! 🤞🏼🙏🏼👍🏼
 

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Nick77

Deep Blue Model 3 LR (2021 MIC)
Mar 15, 2020
437
159
Burton-on-Trent
I've used the GeniePoint one at my local Morrisons a couple of times with zero issues. One was an entire hour charge. It has contactless too, no need for the app.

In fact I tried to start it via the app. I'd plugged the cable into my car, then went to select the CCS connector but it told me it was "in use". Presumably because it was locked into my car. I assume you have to start in then plug it in. Seems backwards to me though. I just tapped my contactless card to start it instead.

The GeniePoint charger is very reliable according to ZapMap comments. Much more so than the BP Pulse just down the road, which always has issues.

A new Osprey 50kwh one has just popped up at a local Asda car park so I'm going to try that one too. Cheaper than GeniePoint as well at 31p.
 

yfwt

Member
Apr 8, 2016
125
67
United Kingdom
I've used the GeniePoint one at my local Morrisons a couple of times with zero issues. One was an entire hour charge. It has contactless too, no need for the app.

In fact I tried to start it via the app. I'd plugged the cable into my car, then went to select the CCS connector but it told me it was "in use". Presumably because it was locked into my car. I assume you have to start in then plug it in. Seems backwards to me though. I just tapped my contactless card to start it instead.

The GeniePoint charger is very reliable according to ZapMap comments. Much more so than the BP Pulse just down the road, which always has issues.

A new Osprey 50kwh one has just popped up at a local Asda car park so I'm going to try that one too. Cheaper than GeniePoint as well at 31p.
Interesting I’ve always operated the geniepoint charger all through the app and it works fine by me! Must be each charge points’ little quirks which you have to fathom - I’ve still not tried instavolt or osprey yet but heard good things :)
 

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