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Getting refund for roadster reservation

Discussion in 'Roadster 2020+' started by tomstation, May 2, 2018.

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  1. bstronger

    bstronger Member

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    I tweeted Elon on the chance he might want to do a good deed.
    Elon
     
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  2. Chartered321

    Chartered321 Member

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    The credit card refund for the roadster didn't went through so I had to contact the finance team and getting them to check a second time.. I finally saw it in my credit card statement on the 23rd of october, so i took it 9 working days. Good news i was able to invest the 211 000 EUR at an average price of 271 USD per share.
     
  3. CarlK

    CarlK Active Member

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    I'll admit there is some reservationist's remorse here but I'll probably just hang in there for a while. My ideal car would be something with P100D performance and price in a sports car package. If Tesla makes another choice approaching from below, such as an under 3 second M3 based coupe, and/or make the Roadster even more hyper and expensive, then I might consider canceling the reservation.
     
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  4. Roys3

    Roys3 Member

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    #24 Roys3, Nov 18, 2018
    Last edited: Nov 18, 2018
    Early adopter of a P3D- here - it's my first-ever new car! My second (and probably last) new car is supposedly the new Roadster.

    BUT - based on my experience with the Model 3, early adoption is a big mistake - especially if it's not the top-of-the line model (P3D+ or Founders Edition). Big price changes ($5K decrease) can come "out of the blue". Upgrades (track mode) are arbitrary. In short, lesser models (P3D-, or in the case of the Roadster - anything below the Founders Edition) get treated like red-headed step children. :)

    Seriously, I feel that the $50K reservation is better spent later, once the car is in production - maybe even toward a preowned one!

    Sorry Tesla, your treatment of this P3D- owner has soured me on the way you treat early adopters. I'm on the verge of pulling my reservation. I'll give you time to make good, but it's not looking good...

    PS: All this dissatisfaction is not to say the car isn't great. It really is. But.... you get my point... :(
     
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  5. Msjulie

    Msjulie Active Member

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    I wish my wallet could give me a legitimate reason to reading this thread other than @Roys3 calling his Performance 3 a minus ;)

    I do think that Roadster is one nice looking car...
     
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  6. CarlK

    CarlK Active Member

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    It does sound like that you have never bought a new car not to mention a hot selling new car. To each of his own but people do pay large or even obscenely high markup to get hands on a hot new car if they could. Good luck if the Roadster is made by companies like Porsche or Ferrari.

    That said I'd think Roadster release will be different than what we've experienced with Model 3. Tesla will not be under financial pressure to move in every small step soon as it's ready to do so.
     
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  7. Roys3

    Roys3 Member

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    Sorry man! P-stealth! That's what I meant to say! :)
     
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  8. Roys3

    Roys3 Member

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    #28 Roys3, Dec 3, 2018
    Last edited: Dec 3, 2018
    Cool. I appreciate hearing from experienced new car buyers. My Model 3 experience has been pretty shocking.
    The car itself exceeds expectations (well, a few minor issues but I'm not picky) so far...
    Are you sure Porsche and those guys have crap customer-facing administration?
    Anyway, my P-stealth has been a Porsche-killer so far... :D

    PS: Hey, my 200th post - good omen if I were superstitious...
     
  9. Roys3

    Roys3 Member

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    #29 Roys3, Dec 8, 2018
    Last edited: Dec 8, 2018
    I was just wondering the exact same thing. That was way back on May 2.
    Hey, tomstation, did they finally paid you?

    I just re-read his post. He is a long-time Tesla loyalist and early adopter.
    His experience matches mine in that Tesla gives early adopters lip service but doesn't really care about them once the money is in.
     
  10. Netwest

    Netwest New Member

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    I have a founders $250,000 deposit that I asked for 3 months ago. Still haven't got it back. My attorney is now involved If you're in the same boat PM me.
    Best of luck.
     
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  11. Roys3

    Roys3 Member

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    Thanks for the good (but shocking!) info. I just put my cancellation in too. Was told 60-90 days for a refund - which is unacceptable.
    My Performance Model 3 experience has now devolved to where I simply need to cancel my Roadster reservation (regretfully really, and not for financial reasons).
    One has to learn from one's experience. I can't justify being a early adopter again... (unfortunately!)
     
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  12. Roys3

    Roys3 Member

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    Looks like my case is coming to a close - I just got this:

    Hello Roy,

    Thank you for contacting Tesla customer support. Your refund has been fully processes and a check has been issued to you on 1/9. It can take 30-60 days for you to receive it. Have a wonderful day!

    Best regards,
    Tesla Customer Supprot


    Not sure why it takes 30-60 days from check issuance, but so be it... (Sure beats 60-90 days as stated before!)
    (Some Performance Model 3 $5000 refunds took only 2 weeks - something I pointed out to them.)
     
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  13. SSCustoms

    SSCustoms Local Vendor - NorCal

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    Two different acquaintances received their refunds within a full business week...I'm hearing about people requesting the refunds for the 2.0 Roasters left & right, but think about how these refunds hurt Tesla's bottom line. Investing in their stock is one thing, but supporting the growth of the company, IMHO, is more effective via the purchase of their vehicles.
     
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  14. Roys3

    Roys3 Member

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    I completely agree. It wasn't with pleasure that I withdrew my support. Tesla's admin, as it stands right now, is just too hard to swallow. If things change I might change my mind. My Model 3 experience soured me.

    Btw. has anybody seen this - Top Tesla referrers from the Tesla referral program ? They are "gifting" away over 50 of the $250,000 Roadsters. Many "giftees" have "won" 3 Roadsters. The top guy is on his way to 6! (I think I'll buy one of their "surplus" free ones).

    None of this sits well with me. I'll stay on the sidelines and wait. My appetite for supporting Tesla is just not what it used to be...
     
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  15. Netwest

    Netwest New Member

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    I received the same email over 2 months ago. Still waiting for my founders 250k deposit. My attorney has been told from Tesla several times that I would be receiving my refund "soon". That was over a month ago.
     
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  16. joncrowell

    joncrowell New Member

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    I canceled my Roadster reservation in Sept, got my $5K in Oct on CC and I'm still in a loop asking for my $45K. They started telling me they wired it on Oct 7 then Jan 7.. I asked them to put a trace on it and they get vague. Still checking... It feels very shady to say the least. I think the idea that there are fewer orders is what they are trying to avoid???

    I have a model 3 perf and love it. No need for me for me.. I just want my $$$ back...

    Jon
     
  17. ryanjm

    ryanjm Tesla Podcast Host

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    Referral winners are limited to 2 Roadsters, FYI.
     
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  18. Roys3

    Roys3 Member

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    Update:

    Wow - Tesla is quick! - To remove my referral code and my Roadster reservation from my online Tesla.com account! (I just noticed it. No telling how long it's been that way.) o_O Luckily I downloaded my proof of payment, and contract terms, and such before they stealthily deleted everything!

    No refund yet, just a bit of online "ill will" from Tesla. Now the account only shows my lone Model 3. :(

    See, they can act fast - when it comes to pissing customers off! :mad:

    They ought to act fast in returning customers' payments. Only remove a long-held reservation (still earning interest at Wells Fargo) once the check is cashed and money transferred. - And why the hell remove a referral code valid to the end of the month? (Insult to injury?)

    Tesla, Tesla, Tesla... You are not improving.... :confused:
     
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  19. SSCustoms

    SSCustoms Local Vendor - NorCal

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    Wow, that's incredible to think about...6 roadsters!!!
     
  20. Roys3

    Roys3 Member

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    If ryanjm above is correct, it's limited to 2 per person. So, for example, the YouTubers Zac & Jesse only get 4 Roadsters...

    Anyway, this is my last post here because the Roadster deposit refund just arrived per FedEx!

    My timeline was:
    1/2/18 - Requested refund.
    1/4 - Tesla reply: I am processing your cancellation request for your Roadster 2.0 Reservation. This refund will come in the form of a check within the next 60-90 days.
    1/4 - My response: 60-90 days? Up to a quarter of a year? Are you kidding?!!!
    I had to get the payment wired to your account within like 5 days!
    You have been gathering interest on my $50K .... blah, blah, blah...

    ...rant, rant, rant... Unacceptable!
    1/13 - Tesla reply: Thank you for contacting Tesla customer support. Your refund has been fully processes and a check has been issued to you on 1/9. It can take 30-60 days for you to receive it. Have a wonderful day!
    1/23 - Yesterday, I happen to notice that my online Roadster account has been fully deleted.
    1/24 - Check in hand!

    So it took 22 days for me. Not too bad, considering. :)
    I'll be following Tesla's progress from the sidelines now...
    Thanks for the forum guys!


     
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