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gf cant get into car with iphone app. 24/7 SERVICE WONT ANSWER PHONE!

Discussion in 'Model S' started by meomyo, Apr 21, 2018.

  1. meomyo

    meomyo Member

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    She is not happy right now. even called service center and no help-on hold for ever...still...wait till the 3 is out-will be a nightmare!

    Point is the car is at the mercy of all the tech stuff which sucks.
     
    • Like x 1
  2. boaterva

    boaterva Supporting Member

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    Tesla servers are down since late morning ET USA. Assume she doesn’t have a fob? Sorry, but S and X are not recommended to be driven without a fob. They depend on cell service if you don’t use a fob and that’s not really a good idea. (The 3 has local BT from the phone, completely different.)

    Support is buried in people calling about the same issue since they aren’t here reading the threads on the issue.
     
    • Like x 3
  3. yo mama

    yo mama Supporting Member

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    #3 yo mama, Apr 21, 2018
    Last edited: Apr 21, 2018
    dumb question - where is her fob?

    (edit to add: because if it's "locked" in the car, she should still be able to get in)
     
    • Like x 2
  4. vraev

    vraev Member

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    Yea. This is why I would never trust going without my fob. It is so dependent on the servers that in a case like today when the network is down, you are stuck without a car.
     
  5. Bebop

    Bebop Active Member

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    Ah so this expains the no internet connection error. I thought it was me.
     
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  6. vraev

    vraev Member

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    Yup . I ran into this issue too. I parked at a SC and was unable to get any notifications about charging. I had to set a manual timer on my phone to remember to go unplug and move my car from the spot.
     
  7. boaterva

    boaterva Supporting Member

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    Try again. It now says temporary maintenance. Feel better? :D
     
    • Like x 2
  8. TaoJones

    TaoJones Beyond Driven

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    Why doesn't she hang up, call back, and utilize the option for a callback when her number comes up in the queue?

    That aside, I don't rely upon the app for an S and always have the fob with me. I surely wouldn't do anything differently for a 3.

    I'm just not that brave.

    And have an inherent belief that technology can and will fail in direct proportion to inconvenience caused.
     
    • Like x 1
  9. ucmndd

    ucmndd Member

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    Or, you know, she could carry her key and be perfectly freed from the mercy of all the “tech stuff”.

    But I assume we don’t have time for rational solutions.
     
    • Funny x 4
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    • Like x 2
  10. AmpedRealtor

    AmpedRealtor Well-Known Member

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    The "fob" for the Model 3 is ridiculous. You have to swipe it on the B-pillar to unlock and then put it in the center console. Can't have it in your pocket or anywhere else. Shifting basic functions like this to your phone, so Tesla can save $10 on a fob, is going to come back to haunt them. It's one of the big weaknesses with Model 3. Very cumbersome.
     
    • Like x 2
    • Funny x 1
  11. ucmndd

    ucmndd Member

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    The phone/bluetooth “key” functionality in the Model 3 works perfectly fine without a working connection to the mothership, does it not?
     
    • Like x 1
  12. JPP

    JPP Active Member

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    Major nationwide AT&T network outages this weekend.
     
    • Disagree x 1
  13. GatorGuy

    GatorGuy Member

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    Yes it works without a connection to the mothership but that doesn't mean it works.
     
  14. boaterva

    boaterva Supporting Member

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    Not connected. That started days ago. The cars can talk fine. It’s Tesla backend issue.
     
  15. X Fan

    X Fan Supporting Member

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    Yup...map shows about 75% of country.
     
    • Funny x 1
  16. boaterva

    boaterva Supporting Member

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    I’ve seen if you are logged in then the phone works fine as a key, etc. if you log out you are screwed when the servers are down since you need to be logged in. So keep the app logged on and you should be fine.

    The S and X need the fob as always recommended.
     
    • Informative x 1
  17. FlyF4

    FlyF4 Member

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    And just so you know, this outage will affect other phone apps that connect to the cars,not just the Tesla app.
     
    • Helpful x 1
  18. boaterva

    boaterva Supporting Member

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    Exactly, it’s an API outage. Remote S and TeslaFi have also been out, of course, since AM ET.
     
    • Helpful x 1
  19. hacer

    hacer Member

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    The purpose of the phone key has nothing to do with cost savings on a fob. Its purpose is to free you from having to carry around a bulky key since you are already carrying around your phone. I've never had any problem with phone-as-key with my iPhone-6s until today, but that was because I was coming out of a theater performance and I'd set my phone on airplane mode, so the blue-tooth was off. Solved it the moment I took the phone out of my pocket and it was also a handy "reminded" so I didn't go around with my phone unconnected.

    I think that Tesla should probably sell a Bluetooth fob for those poor souls who's phones don't work properly.
     
    • Like x 3
  20. FlyF4

    FlyF4 Member

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    Well now, it is a stretch to say it has "nothing" to do with saving money. It does save cost whether that is the main motive or not. Personally I am not a fan of being required to carry my phone to open a car. Agree, BT fob would suit me fine :D
     

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