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Giving Tesla Feedback

Discussion in 'Model 3' started by PhysicsGuy85, Sep 30, 2017.

Tags:
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Describe your interactions when contacting Tesla. I have:

  1. contacted Tesla with owner feedback - responded

    33.3%
  2. contacted Tesla with owner feedback - no response

    16.7%
  3. contacted Tesla with reservation feedback - responded

    66.7%
  4. contacted Tesla with reservation feedback - no response

    0 vote(s)
    0.0%
Multiple votes are allowed.
  1. PhysicsGuy85

    PhysicsGuy85 Member

    Joined:
    Aug 17, 2017
    Messages:
    32
    Location:
    Bozeman, MT
    I have been pleasantly surprised over the years at the power of what a single email can do.

    We are seeing more details about the Model 3 coming out. I see a lot of people posting complaints about various things (like the wipers only having slow and fast...wtf Tesla?). However, how many of you actually take the time to email/contact Tesla with your concerns? I have, and they have called me back to chat!

    Moral of this post is: Don't just assume someone else is writing them, or that they truly know what their customers want. Write them!
     
    • Like x 2
  2. PhysicsGuy85

    PhysicsGuy85 Member

    Joined:
    Aug 17, 2017
    Messages:
    32
    Location:
    Bozeman, MT
    Really what I am getting at with the options 3 and 4 is: Have you seen something, as a reservation holder, that you didn't like on the Model 3 and provided feedback?

    I have emailed about the lack of a separate software purchase for just Advanced Cruise Control, or something like that, which would detect and match the speed of other vehicles, while I am still steering (my Subaru has this...), and I have emailed about the lack of wiper options.
     
  3. DR61

    DR61 Member

    Joined:
    Apr 14, 2016
    Messages:
    421
    Location:
    Redding, CA
    Turns out the wiper deal is just misinterpretation of the screen control. They are variable and intermittent using a slider (according to a new owner).
     
  4. Runt8

    Runt8 Member

    Joined:
    May 19, 2017
    Messages:
    896
    Location:
    Colorado
    Not to derail this thread, but I was under the impression that there were 4 speeds - slow and high intermittent, and slow and high continuous.
     
  5. FlyingKiwi

    FlyingKiwi Member

    Joined:
    Aug 6, 2017
    Messages:
    340
    Location:
    Auckland, NZ
    Probably a newer software build than the Texas delivery video.
     

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