I had a very good experience at the Rockville Service Center. Nathan's very nice, helpful, and patient. While there, I ran into a couple (well, I just met the wife) (I presume wife) who'd been at the Delaware meet-up recently, which included some DC-area, NY, Boston, and I think other folks. I'm sorry I missed that, though I saw some pix online already! Anyway, she was very friendly and we chatted a bit, but I had to cut it short because Nathan finished taking care of the license plate. Sorry to run out, fellow Model S owner! On to the service:
Nathan installed my rear plate; I either never had screws or they were stolen, but he got some and the rear chrome-ish plate frame and put it on. He also used some detailing spray and a cloth to clean what I thought were scrathes just on two doors, just at the edge where the bottom part of the handles come out. Yay!
I got an appointment to have one piece of paint armor redone (a few bubbles) and the hood armor redone as a full cover, and he said he'd order a frunk net for me to buy/pick up then. More yay! He told the other Tesla owner that a bunch of battery badges are going to be shipped to them and they'll put them on cars as they come in for service, etc., as needed. I'm still on the fence about this but now I'm slightly leaning towards having it done...still not sure....
Nathan told me the parcel shelves are being shipped out directly to customers (like the HPWC), which is not what I'd read around here recently, so I guess that's a change.
He also said he'd take care of one other minor gripe that I won't go into here, but my point is that he put up with my griping and handled it diplomatically and with good customer service, and I appreciate it. I should bring him cookies like the women I met did. ;-) Anyway, Nathan rocks. I look forward to getting those last couple of things (mainly the paint armor) taken care of.
And it's sooooo good to have my rear plate installed...now I can speed, I mean, now I don't have to worry about being pulled over for that. ;-)
Nathan installed my rear plate; I either never had screws or they were stolen, but he got some and the rear chrome-ish plate frame and put it on. He also used some detailing spray and a cloth to clean what I thought were scrathes just on two doors, just at the edge where the bottom part of the handles come out. Yay!
I got an appointment to have one piece of paint armor redone (a few bubbles) and the hood armor redone as a full cover, and he said he'd order a frunk net for me to buy/pick up then. More yay! He told the other Tesla owner that a bunch of battery badges are going to be shipped to them and they'll put them on cars as they come in for service, etc., as needed. I'm still on the fence about this but now I'm slightly leaning towards having it done...still not sure....
Nathan told me the parcel shelves are being shipped out directly to customers (like the HPWC), which is not what I'd read around here recently, so I guess that's a change.
He also said he'd take care of one other minor gripe that I won't go into here, but my point is that he put up with my griping and handled it diplomatically and with good customer service, and I appreciate it. I should bring him cookies like the women I met did. ;-) Anyway, Nathan rocks. I look forward to getting those last couple of things (mainly the paint armor) taken care of.
And it's sooooo good to have my rear plate installed...now I can speed, I mean, now I don't have to worry about being pulled over for that. ;-)