Since people tend to post more when there's something to complain about, I thought I'd post about my first experience with Tesla service, which was pretty good.
I was having problems with my AC, and it would give me the error "VCFRONT_a447 Cabin climate control system requires service". I made an appointment through the app, and the earliest appointment I could get was 3 weeks away. I dropped my car off for it's 10 am appointment, and was given a $100 Uber voucher for each day they would have the car. I checked my app throughout the day and didn't see any activity. Then around 4 pm I could see that something was being done with the car - the hood was open and the drive side door opened and closed many times. While listening to Spotify on my home computer, it stopped playing and indicated that it was now playing in my Tesla.
I got a message through the app at 9 pm saying that service was complete. I took an Uber there the next morning, retrieved my car, and the AC is working better than ever. The car was in good condition when I picked it up - no damage or mess, as others here have experienced.
Basically, I'm happy with my first experience taking the car in for service.
The things I didn't like:
I should also note that Uber is pretty good in my area. I only waited 4 minutes for an Uber to take me home, and 16 minutes for one to take me to Tesla the next morning.
This was at the Princeton/Lawrenceville NJ service center.
I was having problems with my AC, and it would give me the error "VCFRONT_a447 Cabin climate control system requires service". I made an appointment through the app, and the earliest appointment I could get was 3 weeks away. I dropped my car off for it's 10 am appointment, and was given a $100 Uber voucher for each day they would have the car. I checked my app throughout the day and didn't see any activity. Then around 4 pm I could see that something was being done with the car - the hood was open and the drive side door opened and closed many times. While listening to Spotify on my home computer, it stopped playing and indicated that it was now playing in my Tesla.
I got a message through the app at 9 pm saying that service was complete. I took an Uber there the next morning, retrieved my car, and the AC is working better than ever. The car was in good condition when I picked it up - no damage or mess, as others here have experienced.
Basically, I'm happy with my first experience taking the car in for service.
The things I didn't like:
- The 3 week wait for them to take my car. Fortunately not too much of an inconvenience for this particular problem since I could still use the car, but still, I never had to wait that long for car service with any other car I've owned.
- The Uber vouchers instead of a loaner. Since they only had my car for 24 hours, that was fine, but if they had to keep the car longer, it could have been a real inconvenience.
I should also note that Uber is pretty good in my area. I only waited 4 minutes for an Uber to take me home, and 16 minutes for one to take me to Tesla the next morning.
This was at the Princeton/Lawrenceville NJ service center.