I had my fairly new model X in for repairs, the main one being the windshield which cracked in three places from the heater on a cold day. When I got the car back the repairs were no cost under warranty... except for the windshield. I asked the associate why I was being charged for the windshield explaining that it cracked because of the heater and she went to discuss this with someone. On returning the charge was waived apparently charging it off as "goodwill".
My concern is that Tesla tracks the goodwill repairs and at some point when I have some repair I don't feel I should pay for, but is much less clear cut, I won't get it because they will feel they've done enough "goodwill" for me.
Anyone have experience with this?
My concern is that Tesla tracks the goodwill repairs and at some point when I have some repair I don't feel I should pay for, but is much less clear cut, I won't get it because they will feel they've done enough "goodwill" for me.
Anyone have experience with this?