StaceyS
Member
Do you know what version of the battery you all had? A, B, C, D? The range your VIN numbers were in would be interesting too.
Mine's an original A version. VIN is P064xx
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Do you know what version of the battery you all had? A, B, C, D? The range your VIN numbers were in would be interesting too.
I also have a P85 and got this message today. Ended up dropping off the car at a service center after being advised by roadside. Please let me know what the outcome of your situation is.Mine's an original A version. VIN is P064xx
Jeez. Seems to be happening to a lot of them now.I also have a P85 and got this message today. Ended up dropping off the car at a service center after being advised by roadside. Please let me know what the outcome of your situation is.
Do you supercharge at 120kw on the new 90 pack instead of a peak of 90kw on the old 85 pack?Jeez. Seems to be happening to a lot of them now.
I ended up forgetting to update this post. I got a refurbed 85 pack despite being told dozens of times that I would be getting a 90. Was very disappointed. I can still charge at 120 kW though.Do you supercharge at 120kw on the new 90 pack instead of a peak of 90kw on the old 85 pack?
I ended up forgetting to update this post. I got a refurbed 85 pack despite being told dozens of times that I would be getting a 90. Was very disappointed. I can still charge at 120 kW though.
Yeah. I got a refub 85 battery that has 20 miles less range than my battery. Was met with a "too bad" by several service advisors. Horrible customer service.Bummer! I've been watching this thread because our S is in this mileage range. It's going to reach 80,000 miles today, in fact.
A few weeks after it had suddenly dropped 16km of range, my 2013 85 with ~148000km (92000 mi) suddenly disabled supercharging while I was charging in Victor, NY en route from Albany to Toronto. Fortunately I was still able to use an 80A HPWC to get home and Tesla made arrangements to replace the battery. That was a shock, as I had babied the battery and thought it must be a charge port issue.
Meanwhile, the 80A AC charging only worked for 2 days after which it limited to 16A (3.2kW) or 10mi/hr. Tesla said that was likely related to the pack failure and would correct itself with a new pack. At the same time as the charging limit dropped to 3.2kW, my range suddenly dropped another 76km all at once. Within two weeks it dropped another 22km. In total I had dropped from a max 401km down to 287km, another 28% loss. Before all this, my well-managed pack was showing a 6.7% degradation after 5.5 years (401km vs 430km new) and had been showing very little gradual decline over the last 3 years, about 1%/yr.
It took Tesla Toronto 8 weeks get a replacement battery. During that time I've been grounded (very local driving only) since en route charging @ 10mi/hr is infeasible. The new pack is showing 33km (9%) less range than the old one had before it started failing: an additional 9% loss right out of the gate. This more than doubles my battery degradation from ~7% to ~16%.
To me, that is wholly unacceptable. How is it reasonable to replace any part with one that functions substantially poorer than the old part, especially the battery? And to top it off, they tried to return the car to me as complete with the max charge still limited to AC charging at 3.2kW!
I've been an MS owner since 2013 and it's sad to see how far the service has degraded since then, in every respect: technical, communication and attitude. This isn't over.
A few weeks after it had suddenly dropped 16km of range, my 2013 85 with ~148000km (92000 mi) suddenly disabled supercharging while I was charging in Victor, NY en route from Albany to Toronto. Fortunately I was still able to use an 80A HPWC to get home and Tesla made arrangements to replace the battery. That was a shock, as I had babied the battery and thought it must be a charge port issue.
Meanwhile, the 80A AC charging only worked for 2 days after which it limited to 16A (3.2kW) or 10mi/hr. Tesla said that was likely related to the pack failure and would correct itself with a new pack. At the same time as the charging limit dropped to 3.2kW, my range suddenly dropped another 76km all at once. Within two weeks it dropped another 22km. In total I had dropped from a max 401km down to 287km, another 28% loss. Before all this, my well-managed pack was showing a 6.7% degradation after 5.5 years (401km vs 430km new) and had been showing very little gradual decline over the last 3 years, about 1%/yr.
It took Tesla Toronto 8 weeks get a replacement battery. During that time I've been grounded (very local driving only) since en route charging @ 10mi/hr is infeasible. The new pack is showing 33km (9%) less range than the old one had before it started failing: an additional 9% loss right out of the gate. This more than doubles my battery degradation from ~7% to ~16%.
To me, that is wholly unacceptable. How is it reasonable to replace any part with one that functions substantially poorer than the old part, especially the battery? And to top it off, they tried to return the car to me as complete with the max charge still limited to AC charging at 3.2kW!
I've been an MS owner since 2013 and it's sad to see how far the service has degraded since then, in every respect: technical, communication and attitude. This isn't over.
A few weeks after it had suddenly dropped 16km of range, my 2013 85 with ~148000km (92000 mi) suddenly disabled supercharging while I was charging in Victor, NY en route from Albany to Toronto. Fortunately I was still able to use an 80A HPWC to get home and Tesla made arrangements to replace the battery. That was a shock, as I had babied the battery and thought it must be a charge port issue.
Meanwhile, the 80A AC charging only worked for 2 days after which it limited to 16A (3.2kW) or 10mi/hr. Tesla said that was likely related to the pack failure and would correct itself with a new pack. At the same time as the charging limit dropped to 3.2kW, my range suddenly dropped another 76km all at once. Within two weeks it dropped another 22km. In total I had dropped from a max 401km down to 287km, another 28% loss. Before all this, my well-managed pack was showing a 6.7% degradation after 5.5 years (401km vs 430km new) and had been showing very little gradual decline over the last 3 years, about 1%/yr.
It took Tesla Toronto 8 weeks get a replacement battery. During that time I've been grounded (very local driving only) since en route charging @ 10mi/hr is infeasible. The new pack is showing 33km (9%) less range than the old one had before it started failing: an additional 9% loss right out of the gate. This more than doubles my battery degradation from ~7% to ~16%.
To me, that is wholly unacceptable. How is it reasonable to replace any part with one that functions substantially poorer than the old part, especially the battery? And to top it off, they tried to return the car to me as complete with the max charge still limited to AC charging at 3.2kW!
I've been an MS owner since 2013 and it's sad to see how far the service has degraded since then, in every respect: technical, communication and attitude. This isn't over.
Try contacting [email protected] about this. I hope they resolve everything to your satisfaction. I know other owners are seeing a good service quality level, so where there are issues I am sure Tesla will want to resolve them.
What is the time line for your situation?
It's now been a week since I got the car back. When I pointed out the apparent range reduction @ 92% SoC, the Lawrence SC told me to give the battery "some weeks" to break in before getting a true reading of its range (but I've already caught them giving me nonsense answers to other things). Yesterday I did one range charge which topped out at 370km, about where I had calculated it would. That's a 14% degradation from new, double the 7% over 5.5 year degradation in the pack before it began to fail.
The SC described the replacement pack as 'new'. Although I asked about the origin of the replacement pack, the SC could tell me nothing other than they just order it and know nothing about its origin (refurb, salvage, new?). It's definitely not new and it's significantly worse than my original pack.
I'll be documenting this by letter to make a complaint under the warranty program as the next step. A 7% downgrade is not a replacement.
I just received my car back last week. From what I can tell the range is exactly the same as my old battery. I have not range charged but the 80% and 90% SOC is exactly the same as my old pack. I will charge to 100% soon to see if that changes things.It's now been a week since I got the car back. When I pointed out the apparent range reduction @ 92% SoC, the Lawrence SC told me to give the battery "some weeks" to break in before getting a true reading of its range (but I've already caught them giving me nonsense answers to other things). Yesterday I did one range charge which topped out at 370km, about where I had calculated it would. That's a 14% degradation from new, double the 7% over 5.5 year degradation in the pack before it began to fail.
The SC described the replacement pack as 'new'. Although I asked about the origin of the replacement pack, the SC could tell me nothing other than they just order it and know nothing about its origin (refurb, salvage, new?). It's definitely not new and it's significantly worse than my original pack.
I'll be documenting this by letter to make a complaint under the warranty program as the next step. A 7% downgrade is not a replacement.
I had the same problem in my 2013 model s 85
Covered under warranty but did not get new battery. They will not tell me the size of the battery.....but it does charge, it charged to the same miles. They did it in a week with a free loaner car. Can't say anything but good. My only expensive experience was a $3,800 air conditioning repair. That was an ouch.
I have never experienced the yello screen issue.
I got the "restricted" message yesterday when I got in the car to leave work. I think it showed a loss of about 20 miles from lunch time, leaving about 83 miles range. I drove (conservatively) straight to the service center about 18 miles. No charging at the supercharger there. It said charge complete, set a higher limit. 63 miles showing.
Unfortunately, they could not diagnose. Since I'm still on V8 software (hate the newer interface), they said they failed to connect to it even in the shop. It sounds like stale certificates or some such. (@sorka, have you been to a service center lately?)
Nothing offered by service: no loaner, no rental, no ride-share credits (not that I'd want them). They want me to leave them the car for at least a day while they contact engineering. I drove home, about 50 miles remaining.
This morning it read 95 miles range and started to charge. 96 miles at 44% calculates 100% would be 218, down from about 238 (calculated) last week. I don't think this is over. I cannot trust the car now.
2013, 172,000 miles