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GPS problem with Model X

Discussion in 'Model X' started by hgpc, Jan 3, 2017.

  1. hgpc

    hgpc Member

    Joined:
    Oct 19, 2016
    Messages:
    5
    Location:
    AZ
    On the second day of bringing the model X home noticed that the GPS was not working...it was not tracking. The red arrow stayed fixed at my home location even when the car was moving.
    I called the service center and did a reset of the main console and also the display but did not change anything..still broke, also disconnected from home wifi. Was told it could be the GPS antenna and asked me to bring it in to the service center. I wasn't too pleased with having to drive 100+ miles and needless to say the time away from doing important stuff, but did it anyways to get it fixed. They kept the car for the weekend and said after doing a firmware reset it was fixed and did not require a hardware change.
    Brought the car back and was happy driving it around. Within a few days again same issue... pulled the car out of the garage this am and the GPS does not track and stuck at my home location. Called the service center and was told to bring the car back in. I refused to and wanted to speak with the service manager to find out what was wrong in the first place. Left my cell number and haven't received a call.
    I'm not a stickler when it comes to minor imperfections like the FWD not lining up or some scratches on the paint etc.. But this is absolutely ridiculous! I work during the day time like most of us on this forum and dont have the time to drive 100+ miles each time to fix the same issue. I love the car but if I only had an inkling of the kind of trouble I would be going through to get an absolutely brand new car working like it should, I honestly would not have purchased it. I understand Tesla is a relatively new company and has its growing pains but they seem to focus on churning out new products and software developments than address issues with current customers. They are spreading themselves out too thin.
    If any of you have a solutions for the problem I'm facing please let me know...I totally appreciate it.
    I even asked the tesla service team in the past if I should pull the yellow fuse to reset the system and was told not to do it. I dont want to void the warranty. I havent reset it to factory condition yet because I'll lose the home link and phone setting and driver profile etc but if that works I dont mind doing that rather than making this long distance trip back to the service center.
    What I find most irritating is the fact that I'm told "you have to bring it back"...Do they even understand that we have day time jobs...the one that pays for the car...and there is a life outside of driving the tesla back to the service center each time.
    I guess I have vented enough.
    I can empathize with the folks that have been having issues...All we can do is comply with what needs to be done..What can you expect from a new car that only costs a 100+
     
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  2. K-MTG

    K-MTG Sunshade Captain of TMC

    Joined:
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    3,469
    Location:
    Irvine, CA
    Does the Tesla app report the correct location?
     
  3. hgpc

    hgpc Member

    Joined:
    Oct 19, 2016
    Messages:
    5
    Location:
    AZ
    No it doesnt. Shows the same as the console
     
  4. vandacca

    vandacca ReActive Member

    Joined:
    Oct 13, 2014
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    Location:
    Hamilton
    Ask them politely if it's possible to have them drop off a loaner and pick up your vehicle, since you don't have the time to bring it in.
     
    • Informative x 1
  5. hgpc

    hgpc Member

    Joined:
    Oct 19, 2016
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    Location:
    AZ
    Yeah..Thats what I was going to do. Although Im not sure if it is going to be feasible for them either given the distance. I guess Ill find out.
    I'm always polite when talking to them. I understand its not their fault and they are still trying to figure things out but the situation is frustrating.
     
    • Like x 1
  6. mgdurand

    mgdurand Member

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    Jan 19, 2014
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    Location:
    Glendale, AZ
    Has there been a fix for this problem? I just started having this today in my XP100D
     
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  7. Terthen

    Terthen Member

    Joined:
    May 9, 2016
    Messages:
    57
    Location:
    San Diego
    I have had my MX for 2 months and this started happening with the last software update. I am leaning towards it being a software problem and hoping they fix it with an update? I reached out to Tesla service today though...

    Do you guys also get "driver assistance unavailable"?
     
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  8. hiroshiy

    hiroshiy Supporting Member

    Joined:
    Apr 6, 2013
    Messages:
    1,789
    Location:
    Tokyo, Japan
    I had the same problem as the OP, and it disappeared after a sleep cycle; i.e. park your car and wait until the car sleeps (typically after two hours) then it was fixed. At least that was my case.

    Guess that was a software bug. The service guy with Tesla tester said everything is normal, and he said he'd seen a few cars with similar symptoms and he said those people commonly turned off always connected. He recommended to me to turn it on. I thought it's not logical so I keep it turned off until now and haven't seen the issue since then.
     
    • Informative x 1
  9. mgdurand

    mgdurand Member

    Joined:
    Jan 19, 2014
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    Location:
    Glendale, AZ
    Mine is working again, I called tesla service and they said they would pull my logs and look into it. After getting off the phone the display was freezing and bluetooth screwing up, so I reset a couple more times and then the gps started working again.

    I called service back later in the day and they were still waiting for the logs, but said she had "poked" the car, and maybe that woke up the GPS system. It also could have been that I let the car turn off, and turned it back on again by sitting in and depressing the brake pedal, so that could have done it as well, as implied by hiroshiy.

    Other things I had tried, were resetting the driver screen which did nothing, and I even pulled the three 20Amp fuses which also did not fix it. Yeah, I'm somewhat risk tolerant ;-)

    Anyway, maybe power off/on, maybe a "poke," I will try "Always Connected" if it happens again.
     
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