On the second day of bringing the model X home noticed that the GPS was not working...it was not tracking. The red arrow stayed fixed at my home location even when the car was moving.
I called the service center and did a reset of the main console and also the display but did not change anything..still broke, also disconnected from home wifi. Was told it could be the GPS antenna and asked me to bring it in to the service center. I wasn't too pleased with having to drive 100+ miles and needless to say the time away from doing important stuff, but did it anyways to get it fixed. They kept the car for the weekend and said after doing a firmware reset it was fixed and did not require a hardware change.
Brought the car back and was happy driving it around. Within a few days again same issue... pulled the car out of the garage this am and the GPS does not track and stuck at my home location. Called the service center and was told to bring the car back in. I refused to and wanted to speak with the service manager to find out what was wrong in the first place. Left my cell number and haven't received a call.
I'm not a stickler when it comes to minor imperfections like the FWD not lining up or some scratches on the paint etc.. But this is absolutely ridiculous! I work during the day time like most of us on this forum and dont have the time to drive 100+ miles each time to fix the same issue. I love the car but if I only had an inkling of the kind of trouble I would be going through to get an absolutely brand new car working like it should, I honestly would not have purchased it. I understand Tesla is a relatively new company and has its growing pains but they seem to focus on churning out new products and software developments than address issues with current customers. They are spreading themselves out too thin.
If any of you have a solutions for the problem I'm facing please let me know...I totally appreciate it.
I even asked the tesla service team in the past if I should pull the yellow fuse to reset the system and was told not to do it. I dont want to void the warranty. I havent reset it to factory condition yet because I'll lose the home link and phone setting and driver profile etc but if that works I dont mind doing that rather than making this long distance trip back to the service center.
What I find most irritating is the fact that I'm told "you have to bring it back"...Do they even understand that we have day time jobs...the one that pays for the car...and there is a life outside of driving the tesla back to the service center each time.
I guess I have vented enough.
I can empathize with the folks that have been having issues...All we can do is comply with what needs to be done..What can you expect from a new car that only costs a 100+
I called the service center and did a reset of the main console and also the display but did not change anything..still broke, also disconnected from home wifi. Was told it could be the GPS antenna and asked me to bring it in to the service center. I wasn't too pleased with having to drive 100+ miles and needless to say the time away from doing important stuff, but did it anyways to get it fixed. They kept the car for the weekend and said after doing a firmware reset it was fixed and did not require a hardware change.
Brought the car back and was happy driving it around. Within a few days again same issue... pulled the car out of the garage this am and the GPS does not track and stuck at my home location. Called the service center and was told to bring the car back in. I refused to and wanted to speak with the service manager to find out what was wrong in the first place. Left my cell number and haven't received a call.
I'm not a stickler when it comes to minor imperfections like the FWD not lining up or some scratches on the paint etc.. But this is absolutely ridiculous! I work during the day time like most of us on this forum and dont have the time to drive 100+ miles each time to fix the same issue. I love the car but if I only had an inkling of the kind of trouble I would be going through to get an absolutely brand new car working like it should, I honestly would not have purchased it. I understand Tesla is a relatively new company and has its growing pains but they seem to focus on churning out new products and software developments than address issues with current customers. They are spreading themselves out too thin.
If any of you have a solutions for the problem I'm facing please let me know...I totally appreciate it.
I even asked the tesla service team in the past if I should pull the yellow fuse to reset the system and was told not to do it. I dont want to void the warranty. I havent reset it to factory condition yet because I'll lose the home link and phone setting and driver profile etc but if that works I dont mind doing that rather than making this long distance trip back to the service center.
What I find most irritating is the fact that I'm told "you have to bring it back"...Do they even understand that we have day time jobs...the one that pays for the car...and there is a life outside of driving the tesla back to the service center each time.
I guess I have vented enough.
I can empathize with the folks that have been having issues...All we can do is comply with what needs to be done..What can you expect from a new car that only costs a 100+